Jobs at Lexroom

Lead and scale the SMB Customer Success function for a legal AI platform. The role owns retention, adoption, expansion, onboarding, engagement, and renewal strategies for a high-volume customer base. Responsibilities include hiring and coaching team members, optimizing customer success playbooks, monitoring account health and churn signals, driving commercial metrics, and collaborating with Sales, Product, Enterprise CS, and Customer Care. Fluency in English and Italian is required.

Own and execute marketing activities for a legal AI platform in Bulgaria, focusing on events, campaigns, social media, newsletters, and community building. Coordinate conferences and partner events, create and adapt campaign content, analyze performance across channels, define KPIs, track results, gather feedback, and continuously improve marketing initiatives. The role requires strong organization, initiative, attention to detail, and hands-on execution in a fast-growing startup environment.

Drive SMB sales growth in the Bulgarian market by managing the full sales funnel, including prospecting, product demonstrations, customer discovery, and deal closure. Serve as a Lexroom product expert, identify customer use cases, gather market and client feedback, and collaborate with the product team. The role requires sales experience, proficiency with sales tools, Italian and English fluency, and a proactive, accountable startup mindset.

Generate and nurture outbound leads, schedule product demonstrations for Account Executives, and support prospects through the sales funnel. Become an expert and evangelist for Lexroom.ai’s legal AI product while collaborating closely with Account Executives. The role focuses on building a healthy sales pipeline in the Bulgarian SMB market and requires fluent Bulgarian and English.

Own the Spanish customer portfolio from onboarding through renewal, focusing on retention, upsell, account growth, proactive customer success, support, feedback, KPI tracking, dashboards, and reporting. Adapt customer success processes for the Spanish market while serving as the primary customer contact and collaborating with Product and Marketing.

Manage post-sale customer relationships for a legal AI platform in the Bulgarian market. Responsibilities include driving expansion and ARR growth, conducting business reviews, identifying upsell opportunities, managing renewals and churn risk, understanding customer goals, and serving as the primary customer contact. The role requires Bulgarian and English fluency, familiarity with sales support tools, and 1–3 years of sales, account management, or customer-facing commercial experience.

Own and operate Lexroom’s Customer Success Academy across teams and markets. Responsibilities include new-hire onboarding, hands-on training, role-plays, call coaching, customer education content, playbook maintenance, performance measurement, and collaboration with managers and Legal Engineering. The role requires structured program management, cross-functional execution, public presentation skills, and fluency in Italian and English.

Generate and nurture outbound leads, schedule product demos for Account Executives, and support prospects through the sales funnel. Become a Lexroom product expert and evangelist while collaborating closely with Account Executives to build a healthy sales pipeline. The role requires fluency in Italian and English, a proactive mindset, and 1–2 years of sales or similar experience. A legal background is preferred but optional.

Generate and nurture outbound leads, qualify prospects, schedule demos for Account Executives, and support customers through the sales funnel. Serve as a Lexroom.ai product expert and evangelist while collaborating closely with the sales team. The role targets the Italian market and requires fluent Italian and English, strong initiative, and interest in legal AI. Hybrid work is based at the Milan hub.

Plan, launch, and optimise paid campaigns across Google, LinkedIn, and Meta; manage budgets, A/B tests, and daily performance. Track core metrics (CPC, CPL, CAC, ROAS), build dashboards, support attribution, and localise campaigns for Spanish markets. Collaborate with design, content, PMM, and sales to improve landing pages, test new channels, and drive lead quality for a B2B SaaS legal AI product.

Generate and nurture outbound leads, schedule product demos for Account Executives, guide prospects through the sales funnel, and serve as an expert evangelist for Lexroom.ai’s legal AI platform. The role involves collaborating closely with Account Executives to build a healthy sales pipeline and requires fluent Spanish and English communication.

Manage the full sales funnel for Lexroom’s AI legal technology, including prospecting, product demonstrations, customer discovery, deal closing, and ARR growth. Build expertise as a product evangelist, identify customer use cases, monitor market developments, and provide feedback to the product team. The role serves the Spanish market and requires Spanish and English proficiency.

Own the German customer portfolio from onboarding through renewal, driving retention, proactive upsell, and account growth. Serve as the primary customer contact, provide product and operational support, localize the Italian customer success playbook for Germany, gather customer feedback, and collaborate with Product and Marketing. Build dashboards, monitor KPIs, and report portfolio health. This role is the first dedicated German customer success hire and requires native-level German, fluent English, and Berlin-based or relocation availability.

Lead and develop a BDR team focused on SMB pipeline generation in the German market. Own pipeline targets, coaching, outbound systems, forecasting, CRM hygiene, hiring, onboarding, experimentation, and collaboration with AEs and Marketing. Build repeatable prospecting processes, improve conversion rates, maintain reporting discipline, and provide market feedback to cross-functional teams.

Own the French customer portfolio from onboarding through renewal, focusing on retention, proactive upselling, account growth, support, and product expertise. Serve as the primary customer contact, adapt the Italian success playbook for France, collect feedback for Product and Marketing, and monitor portfolio health through dashboards and KPIs. The role requires native-level French, fluent English, CRM proficiency, and 2–4 years of Customer Success or account management experience, ideally in SaaS or technology.

Manage the full B2B sales funnel for Lexroom’s legal AI product, including prospecting, product demonstrations, customer discovery, deal closing, and ARR growth. Build expertise as a product evangelist, identify customer use cases, monitor the market, and provide feedback to the product team. The role serves the Spanish market and requires Spanish and English proficiency.

Manage the full B2B sales funnel for Lexroom.ai in the Italian market, including prospecting, product demonstrations, customer discovery, deal closing, and market monitoring. Build expertise as a product evangelist, identify customer use cases and pain points, drive ARR growth, and provide feedback to the product team. The role requires Italian and English fluency, sales-tool proficiency, and a proactive, accountable approach in a hybrid Milan-based startup environment.

Own new business and ARR growth for the Italian market, managing deals from qualified meeting through signature and handover. Lead discovery with senior legal stakeholders, run complex multi-threaded sales cycles, partner with BDRs, coordinate technical pilots and security alignment, manage revenue targets and forecasts, and improve sales playbooks. Collaborate with marketing, product, operations, and engineering while providing customer feedback to influence go-to-market strategy and product development.

Manage the full sales funnel for the Italian market, including prospecting, product demonstrations, client discovery, deal closing, and ARR growth. Serve as a Lexroom.ai product evangelist in the Barcelona Sales Hub, identify customer use cases, monitor market trends, and provide product feedback. The role requires fluent Italian and English, sales-tool proficiency, and on-site or hybrid work in Barcelona.

Own new business and ARR growth by managing B2B SaaS sales from qualified meeting through signature and handover. Lead complex, multi-threaded deal cycles with senior legal, business, IT, and procurement stakeholders. Conduct discovery, coordinate pilots and proofs of concept with Solutions Engineering, manage targets and forecasts, partner with BDRs, and provide cross-functional market feedback. Contribute to sales playbooks, process improvements, and go-to-market strategy.