Jobs at LendingClub

Handles escalated fraud, dispute, and balance-transfer cases through phone and email. Reviews accounts and applications across multiple systems, resolves member issues, identifies fraud indicators, documents complaints and investigations, reports emerging risks, and supports onboarding reviews. The role requires accurate multitasking with confidential data, clear communication, sound judgment, and occasional work outside normal business hours.

Leads Happen Bank’s Platform Engineering organization and owns AI infrastructure, DevOps, software delivery, enterprise testing, database administration, incident management, and observability. Sets multi-year platform strategy, builds shared services and guardrails, advances AI and testing capabilities, improves reliability and operational excellence, and develops a high-performing leadership organization. Partners with Technology and Product Engineering to align platform investments with company strategy.

Own customer acquisition strategy and execution across paid search, paid social, and display campaigns. Analyze channel performance and customer data, optimize investment, lead creative and landing-page experimentation, and provide recommendations to senior leadership. Partner with Analytics, Product, Legal, Operations, Finance, agencies, and external partners to launch initiatives. Use AI tools to accelerate campaign development and optimization while maintaining accuracy, privacy, brand, and compliance standards.

Build and maintain decisioning infrastructure for risk and business decisions. Translate policies into technical requirements, code business rules and machine learning models, develop APIs and integrations, test and deploy changes, troubleshoot decision systems, analyze outcomes, create dashboards, support audits, and ensure regulatory compliance. Collaborate with Risk, Operations, Engineering, Control teams, and offshore contractors to deliver accurate, scalable solutions.

Provides independent second-line oversight of marketing compliance across financial services communications. Establishes policies, controls, disclosures, and review procedures; assesses regulatory risk; approves marketing materials; partners with Marketing, Legal, Product, and Risk; supports audits and examinations; and improves automated, AI-assisted content review while maintaining human oversight.

Provides second-line compliance advisory oversight for personal lending products across the full lifecycle. Responsibilities include assessing regulatory risks and controls, developing policies and procedures, advising business partners, supporting monitoring and testing, managing regulatory changes and compliance issues, preparing risk reporting, and using AI to analyze compliance information. Requires strong knowledge of consumer lending laws, risk management, and banking compliance.

Own the strategy, architecture, and technical direction for Windows and Mac end-user computing. Administer SCCM, Intune, and JAMF; deploy applications and operating systems; automate endpoint management with Bash, Python, and PowerShell; evaluate patches and security updates; architect secure endpoint configurations; resolve complex escalated issues; lead technical resources and vendors; review designs; and mentor junior engineers. The role is hybrid in San Francisco or Lehi with local time-zone and as-needed travel requirements.

Leads BSA/AML data, technology, analytics, and transaction monitoring strategy across KYC, sanctions, watchlist screening, and compliance programs. Oversees technology implementations, transaction monitoring rule development, model governance, data requirements, regulatory support, AI and automation adoption, vendor coordination, and issue remediation. Builds and manages a high-performing team while partnering across Compliance, Technology, Risk, and business functions.

Owns Happen Bank’s online and mobile personal lending channel, including strategy, roadmap, execution, growth initiatives, and originations. Partners with Product, Marketing, Risk, Technology, and Finance to improve channel performance. Uses data, experimentation, personalization, and AI tools to drive decisions and optimize eligibility, pricing, and user experience. Independently manages priorities, communicates recommendations to senior stakeholders, and oversees initiatives from planning through delivery.

Lead compliance analytics for BSA/AML and CRA: tune transaction monitoring and watchlist screening, build and streamline compliance reporting, support UAT, audits and regulatory exams, collaborate with Model Risk, Data Engineering and Technology, and prepare executive reporting.

Coordinates core People Operations processes, including Workday onboarding, new hire orientation, employee lifecycle transactions, one-time payments, severance, separations, background checks, and HR data audits. Maintains process documentation, supports compliance controls, responds to employee and agency inquiries, and collaborates with internal stakeholders and vendors. The role requires confidentiality, attention to detail, Excel proficiency, and the ability to follow established HR procedures.

Leads national account growth for Happen Bank’s Home Improvement business, initially focused on Windows and Doors. Responsibilities include acquiring and expanding enterprise relationships, managing complex sales cycles, developing pipelines, negotiating partnerships, driving account performance, forecasting, representing the company at industry events, and providing strategic sales leadership. The role requires extensive B2B and national account sales experience, executive relationship management, cross-functional influence, and 30–40% national travel.

Develop positioning, messaging, segmentation, and go-to-market strategies for new lending products. Lead products from market sizing through launch, execute paid and lifecycle campaigns, define success metrics, analyze performance, and translate customer and competitive insights into recommendations. Collaborate with Product, Analytics, Research, Compliance, Legal, and Marketing while creating launch materials and messaging frameworks. Use experimentation and AI to improve campaign optimization, analysis, and content development.

Develop and launch digitally originated consumer and small-business lending products from strategy through pilot and scaling. Design low-friction origination and credit decisioning experiences, partner with risk and credit teams, establish pricing and product economics, define success metrics, run experiments, and monitor portfolio performance. Coordinate delivery across product, engineering, legal, compliance, operations, finance, and vendors while applying AI responsibly and maintaining fair-lending and regulatory standards.

Leads the architecture and evolution of enterprise identity security across IGA, authentication, authorization, directories, privileged access, cloud, and non-human identities. Designs solutions using SailPoint, Okta, Active Directory, AWS, Terraform, GitHub, and Delinea Secret Server; builds automation and infrastructure-as-code; supports audits and regulatory examinations; evaluates Zero Trust and emerging identity capabilities; and mentors engineers while driving cross-functional initiatives and responsible AI adoption.

Lead development and implementation of personal loan underwriting and pricing strategies. Design A/B tests, analyze loan data to optimize risk-adjusted revenue, and build dashboards tracking funnel conversion and portfolio KPIs. Partner with engineering to implement strategies and expand data sources, leveraging AI and analytics to improve decisioning, pricing, and risk mitigation.

Manage and enhance the Bank’s Community Reinvestment Act program and strategic plan. Monitor CRA performance, oversee data collection and reporting, maintain regulatory documentation, conduct community outreach, evaluate community development opportunities, manage donations and volunteer programs, provide CRA training and expertise, monitor regulatory changes, and lead audits and regulatory examinations. The role partners with senior leaders, regulators, community organizations, and internal stakeholders to strengthen CRA performance and maintain examination readiness.

Leads the Consumer Engineering Quality Engineering organization and defines strategy for web, mobile, origination, and decisioning systems. Directs QA talent, test automation, AI-enabled testing, release certification, quality gates, CI/CD infrastructure, and risk-based testing. Partners with engineering, product, platform, risk, and business leaders to improve delivery quality and reduce escaped defects in regulated financial applications.

Leads approximately 16 cross-skilled Service Response Team associates across multiple business lines. Responsibilities include coaching, performance management, call and quality reviews, data-driven trend analysis, skill readiness, training support, queue coverage, process improvement, and collaboration with workforce management, learning and development, quality assurance, and department leaders.

The role involves managing home equity and mortgage offerings, enhancing member experience, partnering with external stakeholders, utilizing data for insights, and ensuring compliance with regulations.