Teams at Legacy Ventures

Manage front office operations to ensure guest satisfaction, quality service, and policy compliance. Hire, train, evaluate, and discipline staff; resolve guest complaints; implement franchise/company programs; work with sales to improve occupancy and revenue; and maintain front office systems and equipment.

Supervise front desk operations to ensure smooth check-in/out, accurate billing, high guest satisfaction, staff scheduling and training, coordination with housekeeping/engineering, and acting as point of contact when needed.

Manage Front Office and Housekeeping operations, including hiring, training, scheduling, performance management, guest relations, inventory and cash handling, PMS updates, room and public-area inspections, compliance with brand standards, coordination with Sales, Engineering, Accounting, Valet, Security and outsourced F&B, and conducting department meetings.