Leepfrog Technologies, Inc.
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Edtech • Enterprise Web • Information Technology • Software
Provide Tier-2 support for CourseLeaf products: troubleshoot and resolve client tickets, perform non-development configuration, manage publishing/milestone processes, maintain client documentation, act as liaison with internal teams, and provide occasional weekend/holiday coverage. Specialize in at least two CourseLeaf modules and support routine installs, patches, and upgrades while delivering excellent customer service.
