Leepfrog Technologies, Inc.
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Edtech • Enterprise Web • Information Technology • Software
Provide Tier I/II in-person and remote desktop support: deploy, configure, troubleshoot, and maintain hardware, OS images, software, VoIP/AV and peripherals; perform patching, backups, asset inventory, documentation, onboarding, and user training while escalating complex issues to senior IT staff.
Edtech • Enterprise Web • Information Technology • Software
The Overnight Technical Support Specialist manages client support for CourseLeaf software, ensuring satisfaction through troubleshooting, configuration support, and effective communication.
