Teams at Leepfrog Technologies, Inc.

Provide Tier I/II in-person and remote desktop support: deploy, configure, troubleshoot, and maintain hardware, OS images, software, VoIP/AV and peripherals; perform patching, backups, asset inventory, documentation, onboarding, and user training while escalating complex issues to senior IT staff.

The Overnight Technical Support Specialist manages client support for CourseLeaf software, ensuring satisfaction through troubleshooting, configuration support, and effective communication.