Search the 18 jobs at Ledger

As a Customer Support Specialist at Ledger, you will be the first point of contact for customers needing technical support on Ledger's products and services. Your role includes addressing customer inquiries, ensuring satisfaction, providing clear documentation, and collaborating with other teams to improve support resources and resolve persistent issues.

As a Senior Engineer on the Coin Integration Team at Ledger, you will integrate various blockchain technologies into the Ledger ecosystem, ensuring compatibility with devices, and develop integration strategies. Your role will involve collaboration with product management, problem-solving blockchain challenges, and mentoring team members.

As a Senior Staff Front-end Engineer, you will be responsible for developing and maintaining the UI flows of Ledger Live applications. Your role will involve technical ownership of desktop and mobile development, collaborating with cross-functional teams, mentoring other engineers, and ensuring high-quality UI/UX delivery. You will also engage in open source projects and contribute knowledge within the community.

As a Customer Support Specialist at Ledger, you will be the first point of contact for customers, providing technical support and ensuring satisfaction. You'll handle inquiries related to Ledger's products, document service tickets, identify trends in support requests, and collaborate with various teams. Continuous learning about crypto and product offerings is essential to succeed in this role.

As a Staff Front-end Engineer at Ledger, you will be responsible for the technical development of the Ledger Live applications for both desktop and mobile platforms. Your role includes collaborating with cross-functional teams, developing features, participating in code reviews, and ensuring high-quality UI/UX standards while mentoring team members.

The Staff Software Architect will provide technical design and support for Ledger's B2C and B2B products, focusing on Ledger Vault. Responsibilities include driving tech initiatives, improving engineering practices, and collaborating with product and engineering teams on new features. The role requires hands-on coding and in-depth exploration of innovative solutions across the tech stack.

The Senior Scala Software Engineer will build and maintain Ledger's blockchain infrastructure and transactional data services. Responsibilities include developing services using Scala, managing PostgreSQL deployments, deploying blockchain nodes, optimizing performance, and ensuring high-quality software delivery.

As the Blockchain / Ecosystem Relationship Manager, you will identify and nurture strategic partnerships in the crypto space, coordinate service development, execute joint promotional plans, manage relationships, negotiate contracts, and report on performance.

The Customer Support Specialist will serve as the primary contact for customer inquiries regarding Ledger products and services, providing technical support and ensuring customer satisfaction. Responsibilities include documenting service tickets, identifying support trends, and collaborating with various teams to resolve issues, while continuously learning about crypto and Ledger’s offerings.

As a Customer Support Specialist at Ledger, you will be the first point of contact between customers and the Ledger team, providing technical support and ensuring customer satisfaction. Responsibilities include replying to customer requests, identifying support trends, improving support documentation, and collaborating with other teams. Fluency in English, Chinese, and proficiency in various software tools are required. The role offers equity, flexibility, social events, and comprehensive health insurance.

Lead a global team of developer advocates and technical educators to build an active, loyal, and passionate technical community. Develop and execute strategies to increase developer interaction with Ledger's platform. Manage developer content marketing, communications channels, and collaborate with marketing and sales teams. Requires 10+ years of experience in building and leading community programs in Developer Relations or similar roles.

Implement and maintain secure applications for hardware wallets, develop application framework, ensure application quality, release new applications, support developers and interact with different teams within the company.

As a Staff Site Reliability Engineer, you will join Ledger’s SRE team to enhance technology by developing tools, automating systems, and integrating cutting-edge solutions. Your focus will be on enhancing system reliability, scalability, and performance, while guiding the team in implementing best practices for cloud engineering and SRE methodologies.

As a Sales Lead, you will oversee sales in North America and LATAM, managing partnerships and driving business growth by creating and implementing sales strategies. The role involves negotiating with retailers, ensuring ongoing partner satisfaction, and analyzing market trends to maximize revenue.

As a Sr. Staff IT Systems and Network Engineer, you will manage and optimize Ledger's IT infrastructure, ensuring optimal performance and security. Responsibilities include handling network management with Cisco and Fortinet equipment, systems administration for Windows and Linux, providing technical support, and implementing security policies collaboratively with the cybersecurity team.

The Senior Legal Expert will lead efforts in brand protection, trademark portfolio management, and the enforcement of trademark strategies. Responsibilities include managing risks associated with IP infringement, preparing trademark applications, drafting contracts, and collaborating with various departments to ensure brand integrity.

The Staff SOC/CSIRT Engineer will lead SOC Level 3 activities, specializing in advanced incident response, threat detection, and analysis. They will optimize SIEM and SOAR processes, leverage threat intelligence for enhanced security measures, and oversee cloud security operations, ensuring effective monitoring and swift incident management across Ledger's infrastructure.

As a Senior SDET at Ledger, you will design and develop tools for quality assurance in the software development lifecycle. Your responsibilities include creating test automation frameworks, maintaining CI/CD workflows, integrating automated testing, conducting workshops, and collaborating with product teams to enhance testing strategies.