Teams at Leap Tools

Build and qualify sales pipelines by prospecting through email, LinkedIn, and phone. Identify target accounts, create targeted campaigns with marketing and revenue operations, maintain detailed CRM records, and deliver qualified opportunities to Account Executives. The role requires strong communication, organization, curiosity, analytical ability, and confidence with cold calling in a remote-first B2B SaaS environment.

Manage the customer lifecycle for mid-market strategic accounts, driving customer health, retention, expansion, and platform adoption. Build trusted relationships with customers and C-suite stakeholders, identify growth opportunities, maintain accurate Salesforce records, advocate for customer needs internally, and mentor Customer Success colleagues. The role requires strong communication, technical learning ability, deadline management, and experience managing enterprise customers and a book of business.

Manage the post-onboarding lifecycle for a portfolio of SMB customers, driving customer health, retention, and expansion. Build trusted relationships, identify customer needs and growth opportunities, advocate for customers internally, maintain accurate records in customer success software, and collaborate cross-functionally to improve the customer experience. The role requires B2B SaaS customer success experience, technical aptitude, executive communication skills, organization, and English proficiency; Spanish or French is a bonus.