Jobs at Leap (leaphealth.com)

Lead pre-sales solution design for large self-funded employer benefits clients. Analyze populations and savings projections, configure plan-design and engagement levers, assess carrier and TPA implementation constraints, present recommendations, and coordinate handoffs to Client Success. Partner closely with Sales, Product, Clinical Affairs, Operations, and Client Success while translating market feedback into implementation guides, technical requirements, and roadmap priorities.

Leads Leap’s technical implementation organization and a large portfolio of healthcare client launches. Responsibilities include managing implementation leaders, setting delivery processes and escalation paths, overseeing eligibility, claims, prior authorization, SFTP, and platform configuration work, resolving off-track implementations, improving QA and data integrity, and partnering with Engineering, Finance, Client Success, TPAs, health plans, and carriers to deliver accurate, on-time go-lives.

Leads and develops a senior client success team while building scalable operating systems, escalation paths, account coverage models, playbooks, health scoring, and renewal workflows. Owns executive relationships with employers, TPAs, PBMs, and benefits consultants; oversees retention, utilization, satisfaction, and resolution metrics. Partners cross-functionally to improve service delivery, manage portfolio risks, support renewals and expansion, and deliver a high-touch client experience during rapid growth.

Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.

Own Leap’s acquisition-cost and value models across GPO enrollment, direct purchasing, distribution terms, gross-to-net, chargebacks, and 340B impact. Translate pricing analytics into defensible value propositions for manufacturers, specialty pharmacies, and infusion-center partners. Build benchmarking dashboards, customer-ready reports, and savings narratives; identify partnership opportunities; and support negotiations, network growth, onboarding, and renewals. The role requires deep specialty pharmacy or pharmaceutical market access expertise and strong analytical and communication skills.

Leads Leap’s highest-value cross-functional clinical operations initiatives, including client launches and structured experimentation. Designs hypotheses, metrics, timelines, and ownership; drives execution across Clinical Operations, Client Success, Marketing, Data & Analytics, and Engineering; converts results into leadership decisions; and builds scalable operating models and playbooks. Acts as a strategic partner to leadership and manages ambiguous company-wide problems without formal authority over all stakeholders. The role is hybrid in New York City with market travel as needed.

Execute and refine clinical activation playbooks, support new client launches, provide operational coverage across Intake, Care Operations, and Care Guide teams, establish operating cadences, build performance dashboards, track funnel KPIs, identify bottlenecks, and partner with Engineering on workflow automations. The role requires cross-functional coordination, hands-on execution, and influencing peer managers without formal authority in a rapidly scaling health-tech operation.

Own the company's operating cadence, accelerate decision-making, lead high-priority cross-functional projects, and manage OKRs to ensure strategic accountability and scalable operations.

Drive enterprise sales for employer groups of 5,000+ by building relationships with brokers, TPAs, PBMs and other partners, managing pipeline, presenting proposals, and closing deals to meet quota and grow revenue.

The Strategic Client Success Manager ensures client satisfaction and retention within a portfolio of strategic relationships, focusing on operational excellence and value delivery. The role involves account management, data-driven performance discussions, and cross-functional collaboration to drive growth and mitigate risks.

The Senior Software Engineer will develop AI and automation systems to enhance operational efficiencies and product delivery, focusing on clinical and business operations.

Lead design and operation of specialty benefits programs that steer specialty drug and infusion care to Leap. Define program rules, translate client needs into product and partner requirements, select and manage vendor partners, establish operational workflows and SLAs, own live execution and performance metrics, and enable Sales and Client Success with value propositions and TAM segmentation.

Lead enrollment strategy for a portfolio of large employer and health-plan clients: diagnose engagement gaps using data, design and run client-specific activation plans, influence stakeholders, coordinate cross-functional execution, and build the Enrollment Marketing function and playbooks to scale enrollment and activation.

Lead Leap's engineering function: hire and scale a high-performing team, own the technical roadmap and architecture, build AI-native data and production ML systems (LLMs/agents), and deliver correct, auditable healthcare workflows for drug identity, causal attribution, and intervention automation.