Jobs at LeadsOnline

Serve as a hands-on HR partner to business leaders, managing employee relations, performance, talent processes, onboarding, compensation structures, job architecture, merit cycles, incentive planning, and international HR operations. Build scalable policies and processes across jurisdictions, use AI to improve HR workflows, advise on confidential matters, and support a fast-growing technology company.

Own the vision, roadmap, metrics, lifecycle, and execution for LeadsOnline’s Ballistics SaaS product line. Collaborate with engineering, operations, marketing, sales, support, and leadership to deliver enterprise B2B products for law enforcement. Lead Agile teams, drive cross-functional alignment, shape launches, analyze product performance, and make data-informed decisions in an ambiguous, distributed work environment.

Leads marketing strategy and execution to build brand awareness, generate demand, and support revenue growth. Manages marketing staff, multi-channel campaigns, budgets, agencies, and vendors while partnering with Sales and Product. Uses analytics to optimize campaign performance, ensures brand consistency, and develops marketing plans aligned with company goals. The role requires SaaS and law enforcement vertical experience, marketing automation and ABM familiarity, strong team leadership, and proficiency with CRM, analytics, and AI tools.

Leads the global Customer Support organization across customer care, onboarding, technical support, training, deployment, security, and quality assurance. Develops support strategy, improves customer experience and retention, manages escalations and senior relationships, oversees geographically distributed teams, and drives KPIs, budgets, staffing, and operational excellence during the company’s transition to a subscription-based SaaS model.

Leads legislative monitoring, regulatory analysis, government relations, lobbyist management, and policy strategy across U.S. jurisdictions. The role advises executives and business teams on legal and regulatory impacts, develops testimony and policy positions, manages lobbying compliance, represents the company before policymakers, and coordinates responses to legislative, regulatory, and public-sector developments affecting law enforcement technology and data practices.