Jobs at Leading Edge Connections, LLC.

Provide customer support via chat, email, and phone using CRM/ticketing tools (Gorgias, Zendesk). Troubleshoot orders, passwords, website and product issues; use macros/tags/workflows; document interactions, follow up on open tickets, escalate high-risk or recurring issues, and meet client metrics.

Follow up with insurance companies on claim status, adjudication, payments, denials, appeals, prior authorizations, eligibility, and provider credentialing. Navigate payer IVR systems, request documentation, ask structured questions, document responses accurately, and complete follow-up tasks in client systems while meeting quality and productivity standards.

Manage healthcare insurance claims by contacting payers, navigating IVR systems, checking claim status, eligibility, credentialing, prior authorization, and appeal requirements. Document inquiries and outcomes accurately in client systems, request missing information, complete follow-ups, and meet quality and productivity standards while working independently from home.

Handle full sales cycle for home warranty plans: build rapport, identify needs, present tailored coverage, overcome objections, close sales, document interactions, and meet individual sales targets while delivering excellent customer service.

Manage full sales cycle for home warranty plans: build rapport, identify needs, present solutions, overcome objections, close sales, document interactions, and meet/exceed individual sales goals while delivering excellent customer service.

Proactively source and build pipelines for high-volume sales and customer service hiring in the Buffalo/Amherst area. Build partnerships with workforce agencies, colleges, and staffing networks; attend local events; screen candidates; coordinate interviews; maintain follow-up and improve hiring speed and applicant flow.