Teams at Leading Edge Connections, LLC.

Provide customer support via chat, email, and phone using CRM/ticketing tools (Gorgias, Zendesk). Troubleshoot orders, passwords, website and product issues; use macros/tags/workflows; document interactions, follow up on open tickets, escalate high-risk or recurring issues, and meet client metrics.

Follow up with insurance companies on claim status, adjudication, payments, denials, appeals, prior authorizations, eligibility, and provider credentialing. Navigate payer IVR systems, request documentation, ask structured questions, document responses accurately, and complete follow-up tasks in client systems while meeting quality and productivity standards.

Manage healthcare insurance claims by contacting payers, navigating IVR systems, checking claim status, eligibility, credentialing, prior authorization, and appeal requirements. Document inquiries and outcomes accurately in client systems, request missing information, complete follow-ups, and meet quality and productivity standards while working independently from home.