Teams at Leading Edge Connections, LLC.

Manage full sales cycle for home warranty plans: build rapport, identify needs, present solutions, overcome objections, close sales, document interactions, and meet/exceed individual sales goals while delivering excellent customer service.

Proactively source and build pipelines for high-volume sales and customer service hiring in the Buffalo/Amherst area. Build partnerships with workforce agencies, colleges, and staffing networks; attend local events; screen candidates; coordinate interviews; maintain follow-up and improve hiring speed and applicant flow.

Provide customer support via chat, email, and phone using CRM/ticketing tools (Gorgias, Zendesk). Troubleshoot orders, passwords, website and product issues; use macros/tags/workflows; document interactions, follow up on open tickets, escalate high-risk or recurring issues, and meet client metrics.