Jobs at LayerCake

Provides intermediate technical support through phone, ticketing, remote-support, and onsite channels. Responsibilities include monitoring queues, documenting and escalating incidents, resolving Level I escalations, maintaining IT Glue documentation, troubleshooting servers, virtualization, Active Directory, Microsoft 365, networking, and ISP services, and assisting with installations and training. The role requires SLA and customer-satisfaction performance, on-call availability, outage response, billable-hour tracking, and travel up to 25–50%.

Provide Level 1 technical support for a dedicated client engagement. Resolve routine tickets involving passwords, accounts, workstations, printers, and standard applications using runbooks and documentation. Communicate proactively with end users and IT stakeholders, document escalations, maintain accurate time entries, follow client procedures, meet service metrics, work assigned coverage shifts, and participate in on-call rotation.

Provide intermediate technical support through phone, ticketing, remote, and onsite channels. Responsibilities include monitoring queues, documenting and escalating incidents, resolving Level I escalations, maintaining SLAs and customer satisfaction, troubleshooting Active Directory, virtualization, Windows Server, networking, Azure AD, and Microsoft 365, coordinating with ISPs and vendors, and participating in on-call and outage response activities.

Provides intermediate technical support through phone, ticketing, remote support, and onsite assignments. Monitors queues, documents incidents, meets SLAs, resolves Level I escalations, updates IT Glue knowledge articles, troubleshoots Active Directory, virtualization, Windows servers, Microsoft 365, networking, and ISP issues, and supports vendor coordination. Travel may reach 25–50%, with on-call and outage-response responsibilities.

Manage the end-to-end procurement lifecycle, including sourcing, supplier evaluation, quoting, purchase order processing, delivery tracking, discrepancy resolution, contract administration, and compliance. Partner with Operations, Accounts Payable, and business stakeholders to ensure purchases meet cost, quality, timeline, budget, and policy requirements. Track supplier performance, communicate procurement insights, support policy improvements, and maintain accurate vendor and contract records.