Jobs at Lantern

Drive top-of-funnel outbound prospecting to HR and benefits leaders using calls, email, social, and video. Craft personalized outreach, qualify leads, set meetings for AEs, maintain Salesforce pipeline, partner with marketing and sales to refine messaging, and iterate based on metrics to exceed quarterly targets.

Build, test, and maintain reusable analytical data models in Databricks using dbt. Onboard data sources, implement single-source-of-truth KPIs, create automated data tests, support releases, triage production issues, and enable analysts through documentation and coaching.

Design and maintain scalable, high-performance data pipelines and data export solutions. Implement ingestion, transformation, and data quality features, build data models, support production jobs, write tests, produce design documents and PoCs, and collaborate with product and stakeholders to deliver reliable enterprise data solutions.

Own provider relationships and operational success for a territory: onboard providers, resolve issues, drive retention and growth, collaborate cross-functionally, track engagement in CRM, and optimize provider performance.

Lead reporting and funnel analytics to measure and improve member conversion. Own dashboards, data validation, and ad hoc analyses; define funnel methodology; build MS Gap analysis; mentor analysts; partner with Member Services and Operations to translate data into executive-level recommendations and automated reporting.

Support provider and member billing issues by managing claims inquiries and appeals, auditing bill payments, tracking billing error trends, conducting root-cause analysis, maintaining documentation in CareHub and SharePoint, and participating in provider advocacy and relationship management to drive process improvements.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Lead a hands-on Data Operations team to monitor and triage daily data pipelines, work with healthcare clients, automate validations, and improve observability and reliability using Databricks, Python, Azure tooling, and data quality frameworks.

Embedded within Finance, own design and delivery of integrations, data pipelines, and AI-assisted automation for NetSuite, ADP, Databricks, and reporting migrations. Manage contractor support, build HIPAA-compliant data flows to eliminate PHI exposure, maintain prioritized engineering backlog, and recommend build-vs-buy choices while expanding support across the CFO organization.

Partner with the CEO to drive high-priority strategic initiatives, prepare executive-level materials, own cross-functional projects end-to-end, build analyses and scenario planning, and represent CEO priorities across the company while protecting the CEO's time and ensuring organizational follow-through.

Design, build, and maintain scalable, high-performance data pipelines, ingestion, transformation, and data export solutions. Implement data quality, testing, and monitoring, collaborate with product and stakeholders to build analytical data models, support production jobs, perform PoCs, and contribute to roadmap, standards, and documentation.

Senior individual-contributor who engineers compliance infrastructure and automation: writes Python/SQL/APIs to extract evidence, builds continuous control monitoring in CI/CD and cloud, implements AI governance aligned to NIST AI RMF, owns HIPAA security/privacy program, supports HITRUST and SOC 2 audits, and automates vendor and enterprise risk monitoring.

Support outbound Care Advocate team by collecting, compiling, and validating operational data from CRM and contact center tools. Build and maintain dashboards and recurring reports, analyze performance and trends, deliver insights to leadership, handle ad hoc analyses, document processes and data definitions, and help improve reporting infrastructure and workflows.

Own end-to-end client implementations including project planning, executing launches, coordinating cross-functional teams, QA deliverables, tracking tasks and metrics, and communicating progress, risks, and milestones to stakeholders.

Build and maintain scalable data pipelines, implement ingestion/transformation and data quality, design data models and export solutions, support production jobs, write tests, evaluate technologies, and collaborate with stakeholders to deliver analytics-ready data.

Own intake, prioritization, execution, and completion of Change Requests across Salesforce and CareHub. Maintain accurate provider, facility, and contract records, monitor queues to meet SLAs, partner with Provider Success Managers and cross-functional teams to resolve data issues, and identify opportunities to standardize and improve operational processes.

Lead reliability efforts for Lantern's Azure-based healthcare platform by defining SRE practices, building observability and incident management systems, automating infrastructure with Terraform, ensuring compliance (HIPAA/SOC 2), optimizing performance and costs, supporting CI/CD, designing DR strategies, and mentoring engineers to improve resilience and reduce operational toil.

Design, implement, and operate scalable, secure Azure cloud infrastructure for HIPAA- and SOC-compliant healthcare applications. Automate provisioning with IaC (Terraform), build CI/CD pipelines (Azure DevOps, GitHub Actions), ensure observability and incident response, optimize cloud costs, support disaster recovery, maintain documentation, and mentor junior engineers while collaborating with security, application, and compliance teams.

Partner with business leaders to align HR strategy to company goals. Advise on employee relations, coaching, performance and change management, talent initiatives, policy compliance, and organizational development. Use data to identify trends and improve workforce effectiveness while supporting broader People Team responsibilities.

Lead strategic account management for large clients, ensuring retention, growth, and value realization. Develop service and revenue strategies, resolve escalations, onboard clients, mentor account managers, and deliver data-driven insights. Travel up to 20% for client meetings and events.