Jobs at Lantern

Own client reference and advisory programs; coordinate client advocacy with Customer Success; build high-touch client relationships to drive pipeline, expansion revenue, and deal velocity; manage client requests and run recurring advisory forums.

Own provider relationships and operational success for a territory: onboard providers, resolve issues, drive retention and growth, collaborate cross-functionally, track engagement in CRM, and optimize provider performance.

Build and own member-facing features across web, mobile, and backend services. Contribute to system design, performance, accessibility, and testability. Integrate .NET/C# services with Azure, collaborate cross-functionally, mentor teammates, and help deliver scalable, reliable member experiences.

Partner with Client Success leadership to design and implement strategy and operations: capacity modeling, quota-setting, forecasting, OKRs/KPIs, operating cadence, customer health scoring, Salesforce data requirements, and cross-functional projects to drive client launches, retention, and expansion.

Serve as primary trainer for the Cancer navigation program, design and deliver onboarding and ongoing training, track trainee performance, update courseware with SMEs, use assessments and Voice of Customer data to improve curriculum, manage training projects, support AI-enabled learning tools and call analytics, and partner with Quality for coaching.

Plan, coordinate, and execute B2B events (conferences, tradeshows, hosted and partner events) end-to-end. Partner with marketing, sales, and customer success to define strategy, manage vendors and budgets, oversee registration and on-site logistics, track performance and ROI, and maintain event documentation and systems like Monday.com and Salesforce.

Lead commercial planning and compensation for Sales, Client Success, and Partnerships. Own annual planning cycle, design and administer incentive plans, maintain commission accuracy, build long-term financial models, create Board/executive materials, and partner with Commercial leadership and Finance to translate growth strategy into operational plans.

Partner with Commercial teams to discover root causes, design and deploy end-to-end AI automation solutions, drive adoption and enablement, run hackathons, and maintain a prioritized roadmap while collaborating closely with Engineering.

Design and maintain scalable, high-performance data pipelines and data export solutions. Implement ingestion, transformation, and data quality features, build data models, support production jobs, write tests, produce design documents and PoCs, and collaborate with product and stakeholders to deliver reliable enterprise data solutions.

Lead reporting and funnel analytics to measure and improve member conversion. Own dashboards, data validation, and ad hoc analyses; define funnel methodology; build MS Gap analysis; mentor analysts; partner with Member Services and Operations to translate data into executive-level recommendations and automated reporting.

Support provider and member billing issues by managing claims inquiries and appeals, auditing bill payments, tracking billing error trends, conducting root-cause analysis, maintaining documentation in CareHub and SharePoint, and participating in provider advocacy and relationship management to drive process improvements.

Manage a portfolio of clients to ensure successful delivery and long-term value; coordinate cross-functional teams, execute account plans and business reviews, resolve service issues end-to-end, maintain CRM data hygiene, drive retention and expansion, support engagement marketing initiatives, and proactively identify and prevent client problems.

Embedded within Finance, own design and delivery of integrations, data pipelines, and AI-assisted automation for NetSuite, ADP, Databricks, and reporting migrations. Manage contractor support, build HIPAA-compliant data flows to eliminate PHI exposure, maintain prioritized engineering backlog, and recommend build-vs-buy choices while expanding support across the CFO organization.

Partner with the CEO to drive high-priority strategic initiatives, prepare executive-level materials, own cross-functional projects end-to-end, build analyses and scenario planning, and represent CEO priorities across the company while protecting the CEO's time and ensuring organizational follow-through.

Design, build, and maintain scalable, high-performance data pipelines, ingestion, transformation, and data export solutions. Implement data quality, testing, and monitoring, collaborate with product and stakeholders to build analytical data models, support production jobs, perform PoCs, and contribute to roadmap, standards, and documentation.

Support outbound Care Advocate team by collecting, compiling, and validating operational data from CRM and contact center tools. Build and maintain dashboards and recurring reports, analyze performance and trends, deliver insights to leadership, handle ad hoc analyses, document processes and data definitions, and help improve reporting infrastructure and workflows.

Own end-to-end client implementations including project planning, executing launches, coordinating cross-functional teams, QA deliverables, tracking tasks and metrics, and communicating progress, risks, and milestones to stakeholders.

Build and maintain scalable data pipelines, implement ingestion/transformation and data quality, design data models and export solutions, support production jobs, write tests, evaluate technologies, and collaborate with stakeholders to deliver analytics-ready data.

Lead reliability efforts for Lantern's Azure-based healthcare platform by defining SRE practices, building observability and incident management systems, automating infrastructure with Terraform, ensuring compliance (HIPAA/SOC 2), optimizing performance and costs, supporting CI/CD, designing DR strategies, and mentoring engineers to improve resilience and reduce operational toil.

Design, implement, and operate scalable, secure Azure cloud infrastructure for HIPAA- and SOC-compliant healthcare applications. Automate provisioning with IaC (Terraform), build CI/CD pipelines (Azure DevOps, GitHub Actions), ensure observability and incident response, optimize cloud costs, support disaster recovery, maintain documentation, and mentor junior engineers while collaborating with security, application, and compliance teams.