The Technical Support Analyst is responsible for resolving customer tickets, providing second-level support, and ensuring compliance with ITIL processes. They will manage documentation, administrate the ITSM toolset (Zendesk), and collaborate with teams to ensure the smooth functioning of systems. The role also includes proactive support, troubleshooting, and continuous service improvement. Strong technical skills and customer service excellence are essential.

The Information and Mapping Assistant role involves supporting clients by producing digital mapping services, ensuring accurate report completion, maintaining digital datasets, and dealing with client communications. Responsibilities include mapping property ownership data, preparing plans, and managing internal requests for information.

As the New Business Team Leader, you will manage workflow within the B2C New Business team, ensuring KPI performance and client satisfaction. Responsibilities include making outbound sales calls, handling inbound enquiries, generating sales leads, preparing presentations, maintaining Salesforce data, and supporting team training and administration. You will work with the B2C Sales Manager to implement strategy and improve processes.

The Sales Operations & Technical Bid Manager will manage the bid process to secure new business, optimize sales processes, analyze sales data, develop strategies, and maintain sales documentation. The role involves coordinating with various stakeholders, providing training to the sales team, ensuring bid quality, and improving bid practices.