Teams at Kumu

Supports relationships with high-value paying users through personalized outreach, messaging, campaign announcements, and engagement activities. Assists with promotional campaign execution, user invitations, follow-ups, participation tracking, and sales-oriented retention initiatives. Maintains communication records, trackers, feedback, and weekly reports while coordinating with internal teams to resolve user concerns. The role suits students, fresh graduates, or early-career applicants with strong communication skills and interest in community engagement, relationship management, sales, or digital marketing.

Supports product development from discovery through launch by documenting requirements, translating user problems into user stories and acceptance criteria, improving UX flows, coordinating with cross-functional teams, supporting usability research, and reviewing feedback and product data after launch. The role emphasizes product thinking, clear communication, attention to detail, user empathy, and simplifying experiences for diverse users.

The User Operations Associate engages directly with users to understand their needs, build relationships, and identify growth opportunities through various communication channels. They conduct surveys, share insights, and act as a voice for the user within the company.