Paying Users Engagement & Relations Intern

About Kumu

Kumu is a Filipino livestreaming and social entertainment platform where people come together to connect, share experiences, and build communities. From everyday conversations to exciting livestreaming events, we're all about creating meaningful connections and experiences for our users.

At Kumu, our community is at the heart of everything we do. We're looking for someone who enjoys connecting with people, building relationships, and bringing exciting experiences to life!

About the Role

We're looking for an enthusiastic and people-oriented Paying Users Engagement & Relations Intern to support our Paying Users Team in strengthening relationships with some of Kumu's most valued community members.

Think of this role as a mix of relationship management, sales coordination, and community engagement. You'll help keep our paying users informed, engaged, and excited about what's happening on the platform.

You'll also get hands-on experience supporting promotional campaigns, coordinating user activities, and learning how a social entertainment platform builds and maintains relationships with its community.

If you're naturally good at conversations, enjoy social media, and love making people feel valued, this might be a great opportunity for you!

What You'll Be Doing

1. User Relationship Management & Engagement

• Assist in maintaining positive relationships with Kumu's existing high-value paying users.
• Communicate with users through messaging platforms, social media, and other approved communication channels.
• Help coordinate personalized outreach, user check-ins, and engagement activities.
• Keep users informed about upcoming promotions, platform events, campaigns, and exclusive opportunities.
• Gather user feedback, concerns, and suggestions, and coordinate with the team to ensure appropriate follow-through.
• Support initiatives that encourage continued participation, loyalty, and engagement within the Kumu community.

2. Campaign & Promotional Coordination

• Assist in the execution of campaigns and promotional activities designed for paying users.
• Coordinate promotional announcements, user invitations, and campaign reminders.
• Help prepare simple campaign materials, social media posts, messaging content, and promotional communications.
• Monitor user participation in ongoing campaigns and coordinate follow-ups when needed.
• Work with internal teams to ensure campaign details, schedules, and user communications are aligned.

3. Sales & Engagement Support

• Support the team in identifying opportunities to encourage greater user participation and spending through relevant platform activities.
• Assist with outreach for exclusive promotions, events, and user engagement programs.
• Help track user responses, participation, and follow-up opportunities.
• Coordinate with team members on initiatives aimed at retaining and reactivating paying users.
• Contribute ideas for improving user experiences and engagement strategies.

4. Coordination, Tracking & Reporting

• Maintain organized records of user communications, campaign participation, and engagement activities.
• Update user trackers, campaign monitoring sheets, and internal reports.
• Assist in preparing simple weekly summaries of outreach activities, user feedback, and campaign results.
• Coordinate with internal stakeholders to resolve user concerns and ensure timely follow-ups.
• Support other administrative and coordination tasks related to the Paying Users Team.

Who We're Looking For

We're open to students seeking internship opportunities, fresh graduates, and early-career applicants who are interested in community engagement, relationship management, sales, or digital marketing.

Ideally, you are someone who:

• Is currently pursuing or has recently completed a degree in Marketing, Communications, Business Administration, Psychology, or a related field.
• Has strong interpersonal and communication skills, particularly in conversational Filipino and English.
• Is comfortable initiating conversations and maintaining relationships with different types of people.
• Is familiar with social media platforms, messaging applications, and online communities.
• Is organized, detail-oriented, and capable of managing multiple follow-ups and coordination tasks.
• Has basic knowledge of Google Workspace, Microsoft Office, or similar productivity tools.
• Is creative, resourceful, and willing to contribute ideas for user engagement and promotional activities.
• Is comfortable learning new platforms and digital tools.

Bonus points if you:

• Have experience organizing school events, managing online communities, or coordinating social media campaigns.
• Have participated in livestreaming communities or are familiar with platforms like Kumu, TikTok Live, or similar apps.
• Enjoy interacting with people from different backgrounds and age groups.
• Have a natural ability to make conversations engaging and build rapport with others.

No previous corporate experience required!

We're more interested in your communication skills, willingness to learn, initiative, and ability to connect with people.

What You'll Gain

• Hands-on experience in user relationship management, engagement campaigns, and sales coordination.
• Exposure to the business side of a Filipino livestreaming and social entertainment platform.
• Opportunities to work with real user engagement initiatives and promotional campaigns.
• Experience collaborating with teams across user operations, marketing, and platform operations.
• Practical experience using engagement trackers, reporting tools, and campaign performance metrics.
• Mentorship and opportunities to develop professional communication, coordination, and problem-solving skills.

What Success Looks Like

Whether you're joining as an intern or a contractual team member, success in this role means:

• Consistent User Engagement: Assigned users receive timely, professional, and personalized communications.
• Reliable Campaign Execution: Promotional activities, invitations, and follow-ups are coordinated accurately and on schedule.
• Organized User Tracking: Engagement records, user feedback, and campaign participation are properly documented.
• Strong Coordination: User concerns and requests are escalated and followed through with the appropriate teams.
• Proactive Contribution: You identify opportunities to improve user experiences, engagement, and campaign participation.

Ready to Join the Krew?

If you enjoy connecting with people, love being part of online communities, and want to learn how relationship management and digital engagement work behind the scenes, we'd love to hear from you!

Join us and help make every Kumu connection count. 💜