Teams at Kumon North America, Inc.

Supports Kumon franchisees across Ontario through center visits, coaching, operational guidance, compliance follow-up, performance monitoring, and growth initiatives. Builds franchisee relationships, improves instructional and customer experience standards, supports new center openings, analyzes market opportunities, and collaborates with regional teams. The role requires extensive travel, including regular center visits and occasional Saturdays.

Leads franchisee recruitment lead generation strategy and campaign execution across digital and non-digital channels. Establishes lead-quality standards, develops segmentation and targeting strategies, analyzes campaign and pipeline performance, coordinates agencies, and recommends data-driven improvements. Partners cross-functionally to improve prospect conversion into franchisee training registrations across the United States and Canada.

Design, develop, deploy, and support custom Salesforce solutions across Service, Experience, and Marketing Cloud. Build Apex, LWC, integrations, data models, automation, and AI-driven Agentforce capabilities. Own solutions from requirements gathering through production support, troubleshoot issues, participate in code reviews and Agile ceremonies, and translate business needs into scalable technical solutions.