Jobs at Koronet

Leads the bilingual customer support organization, develops support strategies, manages KPIs, improves operational efficiency through CRM and automation, and recruits and develops team members. The role requires SaaS experience, familiarity with usage-based and subscription models, Salesforce or similar CRM expertise, and fluent English and Spanish communication.

Partner with customers to increase value from Koronet by diagnosing operational friction, recommending behavioral and workflow changes, driving adoption through testing and evidence, and sharing field insights with Product, Support, Marketing, and Sales to inform product and strategy improvements.

Build and maintain dashboards and decision systems that turn structured and unstructured customer data into actionable insights. Design and run campaigns, track impact, ensure data quality, automate workflows, and deliver prioritized evidence to Product and customer-facing teams to drive marketplace growth.