Jobs at Kontakt.io

Source and engage highly qualified software engineering candidates across frontend, backend, full-stack, infrastructure, cloud, data, and AI/ML disciplines. Partner with recruiters and engineering leaders to understand hiring needs, develop sourcing strategies, build talent maps and pipelines, conduct outreach and initial qualification, maintain ATS data, track recruiting metrics, and improve candidate conversion and experience. The role primarily supports technical hiring while occasionally sourcing commercial and general and administrative candidates.

The Director of Revenue Operations partners with the CRO to orchestrate the B2B SaaS go-to-market engine. Responsibilities include owning forecasting and pipeline intelligence, running executive operating cadences, coordinating cross-functional execution, managing Salesforce and revenue systems, building AI-enabled automations, improving data integrity and productivity, and leading Marketing Operations and Sales Development technical resources.

Own the roadmap and lifecycle of hardware products including beacons, badges, tags, gateways, and sensing devices. Define priorities and specifications, partner closely with engineering on hardware and firmware tradeoffs, manage Chinese manufacturing relationships, negotiate costs and timelines, and ensure successful NPI and product revisions. Translate hospital requirements into reliable field performance while coordinating hardware-software integration, customer deployments, and decisions related to design, vendors, and product variants.

Lead the end-to-end development, deployment, monitoring, and optimization of machine learning models supporting healthcare operations. Translate business goals into measurable data science objectives, design impact experiments, maintain reliable production ML systems, monitor model health and drift, manage incident response, and guide technical strategy. Mentor data science and ML engineering teams while partnering with Product, Engineering, and leadership. The role also involves healthcare data, real-time systems, EHR integrations, and improving operational efficiency.

Design and lead Java/Spring and Kafka Streams services processing high-volume BLE and IoT telemetry. Own third-party device integrations, real-time data ingress and egress, external APIs, architecture, documentation, testing, observability, and production reliability. Collaborate with product, data platform, and SRE teams; resolve dependencies, establish engineering standards, use AI development tools, and mentor engineers across a distributed, multi-tenant SaaS platform.

Prospect into hospital and health system accounts through researched, personalized outbound and inbound follow-up. Engage clinical operations, finance, and IT stakeholders, tailor messaging to business needs, qualify opportunities, and set high-quality meetings for Account Executives. Maintain accurate Salesforce and SDR-tool records, collaborate on account plans, and participate in coaching, call reviews, and structured performance cadences.

Own a geographic territory selling Kontakt.io’s healthcare operations platform to health systems, hospitals, and provider groups. Build outbound pipeline, manage complex enterprise sales cycles, negotiate and close multi-stakeholder deals, expand existing accounts, and cultivate executive relationships. Use Salesforce, Gong, and 6sense for account prioritization, engagement, forecasting, and pipeline management. Collaborate with enablement, product, and leadership teams, and represent the company at industry conferences and trade shows.

Provide comprehensive executive support to the CEO, including calendar and inbox management, domestic and international travel logistics, meeting briefings, commitment tracking, leadership and board meeting preparation, and cross-functional projects. Manage day-to-day NYC office operations, visitors, supplies, team events, and offsite logistics while maintaining confidentiality, exercising judgment, and following through independently.

Leads reliability engineering for a cloud-based, real-time healthcare platform. Responsibilities include maintaining 99.99% uptime, designing fault-tolerant and self-healing systems, managing AWS and Kubernetes infrastructure, implementing Terraform and observability tooling, leading incident response and disaster recovery, ensuring HIPAA and SOC 2 compliance, and driving scalability strategy while mentoring the SRE team.

Build scalable APIs, frontend UIs, container-based applications, and event-sourced systems for hospital operations. The role involves developing new products, automating operational escalations, contributing across the technology stack, and taking ownership of solutions within a small product-focused team.

Own the end-to-end product lifecycle for AI-, data-, and healthcare-operations products. Define product vision, strategy, specifications, and roadmaps; collaborate with engineering, design, and data science; build AI-first experiences; and measure outcomes such as adoption, satisfaction, and operational impact. The role requires translating ambiguous problems into simple user experiences and leading major initiatives from concept through delivery.

Own deployment health across hospital customers from application workflow through long-term hardware performance. Visit customer sites approximately six weeks annually, validate deployments firsthand, gather stakeholder feedback, identify recurring issues, and translate findings into product and engineering improvements. Partner with Professional Services, Customer Success, mobile, firmware, and hardware teams. Build lightweight AI-assisted dashboards and tracking tools while influencing roadmap decisions through evidence-based field insights.

Lead reliability, performance, automation, and scalability for a 24/7 AWS-based healthcare platform. Responsibilities include designing fault-tolerant infrastructure, managing Kubernetes and Docker environments, implementing Terraform and GitOps, improving observability, leading incident response and disaster recovery, and ensuring HIPAA and SOC 2 compliance. The role also sets technical strategy, reduces downtime through self-healing automation, and leads and mentors the SRE team.

Owns end-to-end deployment health for hospital customers, including field verification, deployment workflow improvement, stakeholder engagement, issue detection, and roadmap feedback. Travels to customer sites, collaborates with Professional Services, Customer Success, product, engineering, mobile, firmware, and hardware teams, and independently builds AI-assisted dashboards or tracking tools to monitor deployment quality and longevity.

Own the hardware product roadmap for beacons, badges, tags, gateways, and sensing devices. Define priorities and specifications, partner closely with engineering on BLE, firmware, battery, antenna, and field-performance issues, and manage Chinese manufacturing relationships. Lead factory visits, cost and timeline negotiations, NPI cycles, design revisions, and customer deployment feedback. The role requires shipping hardware, making decisions under uncertainty, and ensuring products perform reliably in healthcare environments.

Support the CEO by managing calendars, inboxes, travel, briefings, commitments, leadership meetings, board preparation, and confidential follow-through. Coordinate selected cross-functional projects and improve executive-office systems. Also oversee NYC office operations, visitors, supplies, team events, and offsite logistics while maintaining discretion, organization, and responsiveness in a fast-changing environment.

Source and engage highly qualified passive software engineering candidates for Kontakt.io’s Engineering organization. Partner with recruiters and engineering leaders, develop targeted sourcing strategies, build talent maps and pipelines, conduct initial qualification, personalize outreach, maintain ATS records, track sourcing metrics, and improve candidate conversion. The role primarily supports technical hiring while occasionally assisting with Commercial and G&A searches.

Own the vision, strategy, roadmap, execution, and outcomes for AI-first hospital operations products. Design adaptive user experiences, translate ambiguous problems into clear product direction, write specifications, collaborate with engineering, design, and data science, and deliver measurable improvements in adoption, satisfaction, and operational impact.

Prospect into hospital and health system accounts through research-driven outbound and inbound follow-up. Engage clinical operations, finance, and IT stakeholders, personalize executive outreach, partner with Account Executives on account plans, qualify and schedule high-quality meetings, and maintain accurate Salesforce records. Participate in coaching, call reviews, and structured sales cadences while developing consultative enterprise healthcare selling skills.

Leads revenue operations as the CRO’s operational partner, owning forecasting, pipeline intelligence, GTM operating cadence, executive orchestration, revenue systems, data integrity, automation, AI-enabled workflows, and cross-functional execution. Manages Marketing Operations and a Sales Developer/Engineer while improving forecast accuracy, pipeline quality, productivity, and organizational alignment. Requires strong B2B SaaS expertise, Salesforce fluency, analytical ability, and executive communication skills.