Jobs at Kontakt.io

Own post-deployment success for strategic national healthcare customers by driving adoption, optimization, ROI, renewals, and expansion. Build relationships with clinical, operational, IT, and executive stakeholders; create success plans; identify risks and opportunities; and coordinate cross-functional teams. Contribute to scalable Customer Success processes, playbooks, and ROI narratives while providing customer insights to Sales, Product, Technical Services, Hardware Operations, and Marketing.

Prospect into hospital and health system accounts through research-driven outbound and inbound follow-up. Engage clinical operations, finance, and IT stakeholders, personalize executive outreach, partner with Account Executives on account plans, qualify and schedule high-quality meetings, and maintain accurate Salesforce records. Participate in coaching, call reviews, and structured sales cadences while developing consultative enterprise healthcare selling skills.

Own the vision, strategy, roadmap, execution, and outcomes for AI-first hospital operations products. Design adaptive user experiences, translate ambiguous problems into clear product direction, write specifications, collaborate with engineering, design, and data science, and deliver measurable improvements in adoption, satisfaction, and operational impact.

Leads revenue operations as the CRO’s operational partner, owning forecasting, pipeline intelligence, GTM operating cadence, executive orchestration, revenue systems, data integrity, automation, AI-enabled workflows, and cross-functional execution. Manages Marketing Operations and a Sales Developer/Engineer while improving forecast accuracy, pipeline quality, productivity, and organizational alignment. Requires strong B2B SaaS expertise, Salesforce fluency, analytical ability, and executive communication skills.

Lead reliability, performance, automation, and scalability for a 24/7 AWS-based healthcare platform. Responsibilities include designing fault-tolerant infrastructure, managing Kubernetes and Docker environments, implementing Terraform and GitOps, improving observability, leading incident response and disaster recovery, and ensuring HIPAA and SOC 2 compliance. The role also sets technical strategy, reduces downtime through self-healing automation, and leads and mentors the SRE team.

Owns end-to-end deployment health for hospital customers, including field verification, deployment workflow improvement, stakeholder engagement, issue detection, and roadmap feedback. Travels to customer sites, collaborates with Professional Services, Customer Success, product, engineering, mobile, firmware, and hardware teams, and independently builds AI-assisted dashboards or tracking tools to monitor deployment quality and longevity.

Support the CEO by managing calendars, inboxes, travel, briefings, commitments, leadership meetings, board preparation, and confidential follow-through. Coordinate selected cross-functional projects and improve executive-office systems. Also oversee NYC office operations, visitors, supplies, team events, and offsite logistics while maintaining discretion, organization, and responsiveness in a fast-changing environment.

Source and engage highly qualified passive software engineering candidates for Kontakt.io’s Engineering organization. Partner with recruiters and engineering leaders, develop targeted sourcing strategies, build talent maps and pipelines, conduct initial qualification, personalize outreach, maintain ATS records, track sourcing metrics, and improve candidate conversion. The role primarily supports technical hiring while occasionally assisting with Commercial and G&A searches.

Own the hardware product roadmap for beacons, badges, tags, gateways, and sensing devices. Define priorities and specifications, partner closely with engineering on BLE, firmware, battery, antenna, and field-performance issues, and manage Chinese manufacturing relationships. Lead factory visits, cost and timeline negotiations, NPI cycles, design revisions, and customer deployment feedback. The role requires shipping hardware, making decisions under uncertainty, and ensuring products perform reliably in healthcare environments.

Own a geographic territory focused on acquiring and expanding health system accounts. Build pipeline, manage complex enterprise sales cycles, engage C-level and clinical stakeholders, negotiate and close deals, maintain accurate forecasts, and identify expansion opportunities. Use Salesforce, Gong, and 6sense to prioritize accounts and improve sales execution. Represent the company at industry events and collaborate with enablement, product, and leadership teams.

Own post-deployment success for strategic enterprise healthcare customers by driving adoption, optimization, ROI, renewals, and expansion. Build relationships with clinical, operational, IT, and executive stakeholders; develop success plans; identify risks and opportunities; and coordinate cross-functional teams. Contribute to scalable customer success processes, ROI narratives, playbooks, and improvements while representing customer needs to Product and leadership.

Lead consulting engagements for ambulatory healthcare operations, including access, throughput, scheduling, wait times, and space utilization. Support customer discovery and proposals, present AI and real-time location solutions, conduct on-site workflow assessments, document recommendations, report outcomes to executives, identify expansion opportunities, and provide customer feedback to Product. Requires substantial ambulatory operations experience and regular customer travel.

Own a geographic territory selling Kontakt.io’s healthcare platform to health systems, hospitals, and provider groups. Responsibilities include building outbound pipeline, managing complex enterprise sales cycles, closing new business, expanding existing accounts, engaging executive and clinical stakeholders, forecasting accurately, maintaining Salesforce hygiene, and partnering cross-functionally. The role also involves using Gong and 6sense for account prioritization and representing the company at industry conferences.

Own a geographic territory focused on winning new health system customers and expanding existing accounts. Manage the full enterprise sales cycle, from outbound prospecting through negotiation and close, while building relationships with CIOs, CFOs, COOs, and clinical leaders. Develop data-driven account plans, maintain accurate Salesforce forecasts, use Gong and 6sense for sales execution, and partner cross-functionally. This remote field-based role requires regular customer travel and conference participation.

Own a geographic territory focused on winning new health system customers and expanding existing accounts. Build pipeline, manage complex enterprise sales cycles, engage C-level and clinical stakeholders, negotiate and close deals, maintain accurate Salesforce forecasts, and use Gong and 6sense to prioritize accounts. Partner cross-functionally with enablement, product, and leadership while representing the company at industry events. The role is remote and field-based with regular customer travel.

Own a geographic territory selling Kontakt.io’s healthcare operations platform to health systems, hospitals, and provider groups. Responsibilities include building outbound pipeline, managing complex enterprise sales cycles, negotiating and closing deals, expanding existing accounts, engaging executive stakeholders, maintaining Salesforce hygiene, forecasting, and representing the company at industry events.

Designs, builds, and operates resilient AWS infrastructure for a healthcare platform. Responsibilities include incident response, disaster recovery, observability, CI/CD, Terraform, GitOps, Kubernetes, infrastructure security, and HIPAA/SOC 2 compliance. The role shares production ownership and on-call responsibilities while improving reliability, failover readiness, and system behavior.

Source and engage highly qualified software engineering candidates across frontend, backend, full-stack, infrastructure, cloud, data, and AI/ML disciplines. Partner with recruiters and engineering leaders to understand hiring needs, develop sourcing strategies, build talent maps and pipelines, conduct outreach and initial qualification, maintain ATS data, track recruiting metrics, and improve candidate conversion and experience. The role primarily supports technical hiring while occasionally sourcing commercial and general and administrative candidates.

Design and lead Java/Spring and Kafka Streams services processing high-volume BLE and IoT telemetry. Own third-party device integrations, real-time data ingress and egress, external APIs, architecture, documentation, testing, observability, and production reliability. Collaborate with product, data platform, and SRE teams; resolve dependencies, establish engineering standards, use AI development tools, and mentor engineers across a distributed, multi-tenant SaaS platform.

Prospect into hospital and health system accounts through researched, personalized outbound and inbound follow-up. Engage clinical operations, finance, and IT stakeholders, tailor messaging to business needs, qualify opportunities, and set high-quality meetings for Account Executives. Maintain accurate Salesforce and SDR-tool records, collaborate on account plans, and participate in coaching, call reviews, and structured performance cadences.