Jobs at Kobie Marketing

Supports Business Development and Client Services by producing RFP responses, pitch materials, demos, playbooks, battlecards, training content, and competitive intelligence. Maintains Loopio, HubSpot, and shared content repositories while using AI tools to improve drafting and workflow efficiency. The role also tracks asset usage, organizes sales content, and translates loyalty and martech insights into actionable positioning.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Lead internal and client-facing projects from inception through completion, managing scope, timelines, budgets, resources, risks, quality, and stakeholder expectations. Lead cross-functional teams, oversee PMO governance, maintain Workfront data and reports, conduct project reviews and lessons learned, and improve project management processes. The role requires software development project experience, SDLC knowledge, and proficiency with Waterfall, Scrum, Kanban, Jira, Workfront, and Microsoft Project.

Own client relationships and loyalty programs for retail accounts, partnering with strategy, data science, product, and internal teams. Lead client meetings, develop data-driven program recommendations, launch promotional campaigns, resolve issues, identify account growth opportunities, and manage platform and launch readiness. The role requires strategic vision, hands-on execution, analytical ability, CRM and loyalty expertise, cross-functional leadership, and travel up to 15%.

Analyzes customer loyalty data to generate actionable insights, recommendations, visualizations, and narratives for clients. Builds audience lists, applies segmentation and statistical modeling techniques, develops test plans, and collaborates with CRM, Data Engineering, Business Intelligence, Strategy, and Client Services teams. The role is client-facing and manages request prioritization while supporting loyalty marketing initiatives and measurable business outcomes.

Lead financial modeling and strategic consulting for loyalty and customer engagement programs. Develop multi-year business cases, ROI analyses, scenario models, and program economics for enterprise clients. Translate complex data into executive-ready recommendations, present findings to senior stakeholders, manage multiple client engagements, oversee data quality and deliverables, and contribute to loyalty financial frameworks, benchmarks, thought leadership, and consulting methodologies.

Owns end-to-end solution architecture for standard client engagements, from discovery and requirements gathering through delivery handoff and launch. Creates business and solution documentation, validates feasibility and costs, coordinates cross-functional dependencies, supports RFPs and pre-sales, builds demos and proposals, manages scope and risks, and translates client feedback into product roadmap direction. The role serves as the connective link between Sales, Product, Delivery, and technical teams.

Leads strategic client partnerships and loyalty program growth for travel and hospitality accounts. Owns executive relationships, program strategy, account financial performance, risk identification, commercial expansion, and cross-functional delivery across technology, product, analytics, strategy, and services teams. Oversees technical implementations, market intelligence, client innovation, and team development while translating insights into growth opportunities and improved customer engagement outcomes.

Owns end-to-end solution architecture for client loyalty engagements, from discovery and requirements definition through delivery handoff and launch. Creates solution documentation, validates feasibility and costs, coordinates cross-functional dependencies, supports pre-sales activities, manages scope and risks, and translates client feedback into product roadmap input. Partners with Sales, Product, Delivery, data, software, customer success, and strategy teams.

Develop and automate software tests while enabling engineering teams to improve quality practices. Responsibilities include shifting quality left, building testing tools and frameworks, executing tests, guiding continuous improvement, supporting CI/CD, and advancing software quality metrics. The role emphasizes software engineering, automated testing, collaboration, education, and reliable delivery across enterprise systems.

Reviews outbound loyalty campaigns before deployment, validating content, personalization, audience targeting, data integrity, links, platform settings, compliance, and brand standards. Tracks defects, communicates issues to Development, owns QA sign-off, and improves testing documentation and checklists. Success is measured by low defect rates, timely reviews, clear defect logs, and effective oversight of marketing operations.

Owns end-to-end execution of personalized email and loyalty marketing campaigns for enterprise clients. Responsibilities include gathering requirements, validating briefs, managing timelines and client communications, coordinating campaign setup and QA, handling audience segmentation and deployment, tracking work in Workfront or Jira, supporting testing, documenting processes, and proactively resolving risks to ensure accurate, on-time delivery.

Build and deploy personalized email campaigns across HTML/CSS templates and enterprise marketing platforms. Configure journey logic, segmentation, targeting, suppression lists, dynamic content, personalization, promotional offers, and A/B or multivariate tests. Validate rendering across email clients and devices, coordinate assets with campaign teams, own final deployment, document standards, and ensure accurate, timely execution.

Develop and maintain Java and Spring-based applications, Angular front ends, REST services, microservices, SQL integrations, and loyalty platform components. Participate in Agile planning, design, coding, documentation, testing, estimation, mentoring, and process improvement. Work with cloud platforms, message queues, Docker, Kubernetes, and build management tools while collaborating with product teams and third parties.

Develop and execute automated software testing as a software engineer first and quality practitioner second. Shift quality left by building test automation, tooling, and CI/CD practices; guide engineering teams on testing methodologies, quality metrics, and continuous improvement. The role involves enabling teams to test their own code, performing tests, supporting enterprise software reliability, and collaborating across global engineering teams.

Lead software engineering teams through Agile development, including architecture, design, coding, testing, DevOps, delivery, and mentoring. Build scalable Java applications and services using SOA, APIs, microservices, containerized deployments, enterprise messaging, relational databases, and modern Spring frameworks. Establish engineering standards for security, automation, testing, and maintainable code while partnering with product owners to deliver customer-focused solutions.

Lead all HR operations for Kobie’s new India Tech Hub, including policy and process creation, Indian labor-law compliance, compensation and benefits, talent acquisition, employee engagement, organizational health, and HR team development. Partner with US and India leadership to align global strategy with local needs, track people metrics, and build a scalable, high-performing workplace culture from the ground up.

Develops and deploys personalized HTML email campaigns and automated customer journeys using enterprise marketing platforms. Responsibilities include creating responsive templates, configuring segmentation, triggers, suppression rules, dynamic content, personalization, A/B and multivariate tests, and final campaign deployments. The role collaborates with campaign managers, QA analysts, content partners, and clients while maintaining execution standards, documenting best practices, and ensuring accurate, timely delivery.

Executes full-cycle corporate recruiting across Kobie’s functions, from requisition kickoff through offer acceptance and onboarding coordination. Sources and screens candidates, manages pipelines and ATS data, coordinates interviews, conducts structured assessments, partners with hiring managers, tracks recruiting metrics, and supports employer-brand initiatives. The Recruiter manages 6–10 concurrent requisitions in a remote, high-volume environment while delivering strong candidate experiences and meeting hiring timelines.

Manage client-aligned technical operations, organizational logistics, and operational improvement initiatives. Establish processes, identify automation opportunities, coordinate internal teams, clients, vendors, and external partners, and support end-to-end loyalty rewards program execution. Monitor KPIs, resolve operational issues, facilitate discussions, contribute to strategic planning, and develop initiatives that improve program performance, scalability, customer experience, and revenue impact.