Jobs at Koalafi

Manage consumer litigation, arbitration, regulatory examinations, investigations, enforcement matters, and escalated complaints. Advise leadership and cross-functional teams on legal and regulatory risks involving lending, lease-to-own products, and strategic initiatives. Direct outside counsel, coordinate with regulators, assess exposure, develop dispute strategies, and build scalable legal processes. Serve as a strategic advisor on new products, operations, and evolving consumer-finance requirements.

Prospect and develop new retail business across Colorado, Utah, Washington, and Oregon, meeting sales goals and managing strategic accounts. Serve as the primary customer liaison, deliver sales and training presentations, maintain customer relationships in Salesforce, prepare reports, resolve customer issues, and travel extensively throughout the assigned territory. The role is focused 80% on new business development and 20% on account management.

Provides non-phone customer and operational support through email, direct mail, faxes, and internal tickets. Resolves account issues, disputes, and chargebacks; posts payments accurately; conducts call quality assurance; follows regulated processes and compliance timelines; and identifies process improvements while managing multiple responsibilities independently.

The Staff Product Manager will oversee the Originations product's roadmap, optimize checkout experiences, and ensure customer-centric application flows through extensive collaboration with cross-functional teams.

The Manager of Business Analytics - Fraud leads efforts to develop and optimize fraud risk strategies, improve monitoring frameworks, and support product launches through analytical insights on fraud risks.

Territory Manager responsible for prospecting and closing new retail accounts across Missouri and Iowa. Travel up to 50% for sales calls, deliver presentations and training, maintain CRM records in Salesforce, meet sales targets, manage key accounts (20% farming), prepare reports and expense submissions, and resolve customer issues.

Support credit risk and business strategy through data-driven analysis, portfolio monitoring, credit policy recommendations, financial modeling (NPV), reporting, ad hoc queries, and presenting insights to leadership to drive product and operational decisions.

Prospect and close small-to-medium retail partners for Koalafi's lease-to-own payment option. Manage full sales cycle, make high-volume outbound/inbound calls, present via phone/Zoom, onboard merchants, meet KPIs, and support Western U.S. hours.

Sell lease-to-own financing to small-to-medium and national retail accounts across MO/KS/NE. Prospect new business (80% hunting), meet sales targets, deliver trainings, manage accounts, travel up to 50%, maintain CRM records and expense reports, and resolve customer issues.