Jobs at Knight Transportation

Provide customer service for freight transportation accounts by entering and updating load information, resolving shipment issues, balancing freight capacity, monitoring loads, and communicating pickup or delivery updates. The role requires strong telephone and time-management skills, accurate data entry, and the ability to work effectively in a fast-paced team environment on a rotating four-days-on, four-days-off schedule.

Administers employee benefits programs, including health, retirement, leave, insurance, and wellness plans. Handles employee inquiries, carrier invoices, medical support orders, benefit deductions, arrears, compliance notices, data feeds, vendor relationships, and unemployment claims. Maintains accurate records, supports regulatory compliance, improves benefits processes, and communicates plan information to employees and stakeholders.

Manage services for major customer accounts, solicit business using available capacity, support revenue growth, balance freight and capacity, maintain contractual knowledge, and prepare monthly service-level reports. The role partners with internal departments and customers to improve service levels, strengthen relationships, and develop efficient freight solutions. It requires prioritization, adaptability, teamwork, and customer service or sales experience in a fast-paced transportation environment.

Provides after-hours customer account support for transportation operations. Schedules pickup and delivery appointments, enters and validates load information, communicates with customers and drivers, traces shipments, follows up on delays, resolves load discrepancies, maintains customer records, and manages EDI status transmissions. Supports national account teams and coordinates with internal departments to address customer and shipment needs.

Investigates and evaluates freight claims involving overages, shortages, damaged products, and accidents. Determines contractual liability, causation, damages, reserves, and settlements; negotiates resolutions within authorization limits; maintains complete claim documentation and diaries; and coordinates with clients, sales, customer service, and operations to resolve claims and prevent recurrence.

Provide account services to major customers, solicit business using available capacity, support revenue growth, balance freight and capacity, maintain contractual knowledge, and prepare monthly service-level reports. Collaborate with internal departments and customers to improve service levels and develop efficient freight transportation solutions.

Leads a weekend logistics team responsible for freight brokerage, carrier development, route optimization, rate negotiations, profitability, and customer service. Coaches transportation analysts, monitors operational and financial KPIs, resolves complex carrier issues, expands carrier relationships, and identifies continuous-move, drop-trailer, and backhaul opportunities. The role is based onsite in Phoenix and may require site and carrier visits.

Provides day-to-day operational support to HR Business Partners and leadership, including employee and candidate support, HR metrics, policy guidance, employee relations investigations, applicant tracking, onboarding, orientations, pre-employment processes, recruiting events, and HR communications. The role also supports employee engagement, maintains service queues, and assists with special projects.

Supports the tax department by processing income, property, fuel, and unclaimed property tax filings and payment requests. Maintains the tax calendar and assists with monthly fuel tax processing. The role requires strong communication, teamwork, administrative skills, and proficiency with Microsoft Office. A high school diploma or equivalent is required, while an associate degree and prior office experience are preferred.

Assist with managing in-house products throughout their lifecycles, from concept through end-of-life. Develop product roadmaps, prioritize features, define user stories and acceptance criteria, guide technology teams, evaluate product metrics, review completed work, and coordinate resolution of backlog risks and changes. The role collaborates with business, design, development, and product stakeholders to deliver solutions aligned with organizational objectives.

Coordinate the disposition of refused or abandoned freight across multiple transportation modes. Investigate delivery discrepancies, communicate with drivers, customers, vendors, and internal teams, authorize related costs, document cargo handling, maintain claims and billing queues, and ensure timely resolution, accurate charges, and effective customer service.

Leads transportation planners and manages capacity within a defined operating area. Oversees planning quality, training, customer bid analysis, capacity utilization, freight service monitoring, exception resolution, and coordination across planning centers. Coaches planners, identifies development opportunities, prioritizes customers, and collaborates with internal teams to improve network performance and service outcomes.

Provide customer account support during weekend and night hours for a truckload carrier. Responsibilities include communicating with customers, resolving load and service issues, entering and maintaining load information, developing customer relationships, balancing freight capacity, identifying opportunities, and coordinating shift handoffs.

Recruit drivers by responding to leads, conducting outreach through calls, texts, and emails, explaining pay and benefits, matching drivers with suitable opportunities, and guiding them through the hiring process. The role requires relationship building, responsive communication, organization, attention to detail, and a sales-focused approach. Customer service, recruiting, or inside sales experience is beneficial, and a high school diploma or equivalent is required.

Maintain and support risk management software, including monitoring system functionality, troubleshooting errors, coordinating escalations with IT and vendors, and implementing functional modifications. Create and distribute reports, assist with upgrades, manage documents in Documentum, and complete system-related projects. The role requires risk management or claims processing experience, technical troubleshooting skills, and familiarity with RMIS platforms.

Manage high-exposure customer accounts for a truckload carrier by resolving service concerns, coordinating capacity and freight, onboarding customers, monitoring load performance, communicating proactively, maintaining accurate information, and developing new business opportunities. The role also requires collaboration across departments, lead generation, rate and capacity awareness, and effective shift handoffs.

Analyze operational profitability through advanced financial and statistical modeling, reporting, forecasting, and annual operating plan development. Build financial models, query large datasets, develop executive metrics, identify improvement opportunities, and deliver actionable recommendations to leadership. Lead deep-dive and ad hoc analysis projects while supporting FP&A analysts and collaborating with business owners on forecasts and strategic financial planning.

Leads enterprise AI and automation deployments from validated prototypes through secure, supported production. Owns the operating relationship between AI and IT, including governance, security, architecture standards, data access, vendor strategy, monitoring, support, and operational resilience. Manages technical teams, budgets, staffing, career development, and deployment across operating brands while evaluating emerging AI technologies and recommending practical business applications.

Manage complex and litigated transportation claims nationwide, including coverage analysis, investigations, liability and damage evaluation, reserves, payments, negotiations, fraud and subrogation identification, and litigation coordination. The role directs defense counsel and experts, participates in depositions, trials, and mediations, identifies claim trends, and may mentor team members. Rotating on-call availability and state licensing are required.