Jobs at KNAPP

Owns resident business services contracts through their lifecycle, interpreting terms, managing amendments, monitoring compliance, and advising stakeholders. Reviews invoices, performs SAP BW financial analyses, investigates deviations, maintains project master data, prepares leadership reporting, and supports audits, process improvements, order processing, and contract closure. Requires cross-functional coordination, independent judgment, and occasional travel.

Supports U.S. import and trade compliance operations by coordinating with customs brokers and freight forwarders, validating customs entries and shipping documents, monitoring shipment and supplier routing activity, reviewing HTS classification and valuation, tracking partner performance, and centralizing compliance data. The role requires strong attention to detail, communication, problem-solving, data management, Excel proficiency, and familiarity with ERP systems and SharePoint.

Supports outside sales and account executives in selling warehouse automation solutions to new and existing customers. Responsibilities include collaborating with engineering, purchasing, and service teams; developing system proposals and cost estimates; preparing customer presentations; and following the company sales process. The role requires sales experience, technical knowledge of logistics or material handling, strong communication and relationship-building skills, proficiency with Microsoft Office, CRM systems, and SAP, and 5–10% domestic and international travel.

Leads software development teams and manages assigned projects, including resource allocation, milestones, costs, schedules, development processes, reporting, reviews, escalations, hiring, and employee management. Coordinates with developers and technical leads to identify risks and delays, ensures adherence to development procedures, and supports successful project delivery. Requires knowledge of software development, warehouse logistics, internal processes, and estimation methods, with moderate international travel.

Leads and develops Customer Service Project Managers while overseeing a portfolio of customer-facing warehouse automation projects. Owns delivery across enhancements, upgrades, retrofits, and expansions, monitoring schedule, cost, risk, quality, contracts, and service levels. Coordinates software, controls, mechanical, IT, operations, and safety teams; leads customer governance and executive communications; manages escalations, workforce planning, and continuous improvement.

Leads second-level software support operations for automated warehouse customers. Oversees support engineers, incident tracking, escalations, root-cause analysis, customer communications, reporting, and continuous improvement. Manages rotating schedules for 24/7 coverage, coordinates responses to disruptions, and aligns operations with global standards. Requires experience in automated distribution or supply chain environments, technical support leadership, and familiarity with Linux, Java, Oracle, SQL, warehouse control systems, and ITIL practices.

Manages on-site warehouse automation implementation projects by coordinating engineers, resources, stakeholders, vendors, testing, quality, risk mitigation, reporting, and project timelines. Supports network and server installation, internal and customer testing, issue tracking, acceptance testing, go-live activities, change management, and ramp-up. Requires strong organizational, problem-solving, communication, project management, computer systems, budget management, and mechatronics knowledge, with travel up to 90%.

Manage multiple complex warehouse automation projects, overseeing schedules, budgets, contracts, risks, suppliers, change orders, customer communications, and cross-functional teams. Responsibilities include critical path scheduling, commercial management, subcontractor coordination, issue resolution, project forecasting, stakeholder communication, and mentoring project managers. The role may involve projects valued up to $150 million, global program leadership, international travel, and integration of software, equipment, subsidiaries, and third-party systems.

Manages multiple low-complexity warehouse automation projects or supports larger implementations under supervision. Responsibilities include coordinating stakeholders, suppliers, internal teams, schedules, budgets, contracts, change orders, risk registers, documentation, customer communications, and issue resolution. The role oversees projects valued up to $20 million, maintains forecasts and critical paths, supports procurement activities, and travels internationally quarterly, with travel up to 50%.

The HR Generalist supports assigned business units across employee relations, policy administration, compliance, accommodations, leave management, talent development, performance and compensation planning, recruitment, training, and engagement. The role partners with business leaders, HR business partners, and Legal; conducts investigations; prepares reports; advises employees and managers; and ensures compliance with employment and benefits laws. The position requires occasional travel and operates primarily from the Kennesaw, Georgia office with two remote days weekly.

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates resolution with service desk, engineering, development, and project teams. Follows ITIL-based Incident, Problem, and Change Management processes, documents technical findings, develops workarounds, supports root-cause analysis, and shares technical knowledge. The role requires customer communication, independent troubleshooting, and up to 20% travel.

Designs and engineers third-party warehouse automation and material-handling equipment for customer projects. Responsibilities include verifying technical feasibility, defining integration requirements, coordinating vendors and internal departments, reviewing quotes, creating drawings and installation documents, overseeing occasional installations, updating as-built documentation, and supporting sales proposals. The role also improves engineering standards and requires CAD proficiency, strong communication, vendor coordination, organizational skills, and approximately 20% travel.

Prepares automation projects, programs and configures SCADA systems, maintains commissioning documentation, trains customers and maintenance teams, and supports remote and on-site testing. The role verifies electrical schematics, coordinates commissioning activities, troubleshoots SCADA issues, and works with customers and internal teams. Travel is required to customer sites, with physical duties including walking, bending, stooping, and lifting up to 50 pounds.

Provide software-focused operational support for automated warehouse systems. Monitor KiSoft production environments, triage and resolve software incidents, coordinate on-site and support resources, escalate issues, communicate system status, maintain incident and problem-management documentation, and prepare internal reports. The role requires Linux, Windows Server, Oracle, PL/SQL, Java or C++ knowledge, plus an understanding of automated warehouse equipment.

Manages multiple warehouse automation projects of moderate complexity, overseeing stakeholder communication, schedules, budgets, contracts, change orders, procurement, subcontractors, risks, documentation, and issue resolution. Coordinates internal teams, subsidiaries, customers, suppliers, and onsite implementation personnel while independently negotiating and escalating issues. Projects may involve large budgets, software integration, third-party equipment, international collaboration, and travel of up to 50%.

Supports project managers with financial control, forecasting, reporting, risk and opportunity assessment, billing, revenue recognition, contract and change-order reconciliation, purchase-order cost allocation, and monthly close activities. Maintains accurate project records, ensures compliance with commercial guidelines, analyzes project performance, and helps optimize gross profit, cash flow, assets, and financing. The role also improves project reporting and supports intercompany billing processes.

Coordinates installation schedules for multiple warehouse automation projects, allocating internal and subcontractor resources and maintaining timelines in ASTA. Prepares RFQs and installation documentation, facilitates handoffs, manages contractor onboarding, compliance, performance tracking, and evaluations, and supports logistics and issue resolution. The role collaborates with Engineering, Procurement, and Project Management while assessing risks, resolving bottlenecks, and revising execution plans. It requires basic mechanical and electrical systems knowledge, strong organization and communication skills, 10% travel, and the ability to perform physical site-related tasks.

Provide control-system support for automated warehouses: monitor and troubleshoot PLC-controlled storage, conveyor, and sorter equipment; triage incidents; restore service or apply workarounds; coordinate on-site and remote teams; maintain tickets and technical documentation; follow change and problem management processes.

Design and model automated intralogistics solutions, perform data analysis, ROI and throughput projections, create CAD layouts and presentations, support sales proposals, interface with international counterparts, and document material flow and process specifications.

Process accurate biweekly full-cycle payroll for hourly and salaried employees, including deductions, garnishments, tax information, employee changes, and payroll-related general ledger reconciliations. Respond to payroll inquiries, resolve pay issues, generate reports, and support HR administrative activities. Ensure compliance with federal and state regulations while handling confidential information and maintaining payroll accuracy.