Jobs at KNAPP

Provides customer-facing second-level software support for warehouse automation solutions. Analyzes incidents, logs, interfaces, databases, system processes, and operational symptoms; coordinates troubleshooting and escalations with internal teams; identifies workarounds and supports resolution. Maintains incident documentation, knowledge articles, and technical findings, while initiating Problem Management for recurring or systemic issues. The role requires customer communication, technical clarification, knowledge sharing, and up to 20% travel.

Provides administrative and operational support throughout recruiting and onboarding, including offer processing, background checks, candidate and new-hire travel logistics, ATS and Airtable record maintenance, headcount reporting, audits, interview coordination, job postings, referrals, and cross-functional onboarding. The role supports high-volume hiring and serves as a key contact for candidates, hiring managers, Talent Acquisition, HR, Payroll, IT, and vendors.

Leads customer-site operations and maintenance for automated storage, retrieval, storage, and picking systems. Manages site leadership, customer relationships, budgets, SLAs, preventive and predictive maintenance, safety, quality, staffing, training, suppliers, spare parts, reporting, risk registers, system improvements, and emergency response. Ensures efficient service delivery, compliance with procedures, resource optimization, and continuous process improvement while maintaining strong customer satisfaction and commercial performance.

Provide control-system support for automated warehouses: monitor and troubleshoot PLC-controlled storage, conveyor, and sorter equipment; triage incidents; restore service or apply workarounds; coordinate on-site and remote teams; maintain tickets and technical documentation; follow change and problem management processes.

Design and model automated intralogistics solutions, perform data analysis, ROI and throughput projections, create CAD layouts and presentations, support sales proposals, interface with international counterparts, and document material flow and process specifications.

Process accurate biweekly full-cycle payroll for hourly and salaried employees, including deductions, garnishments, tax information, employee changes, and payroll-related general ledger reconciliations. Respond to payroll inquiries, resolve pay issues, generate reports, and support HR administrative activities. Ensure compliance with federal and state regulations while handling confidential information and maintaining payroll accuracy.

Lead on-site operations and maintenance for automated storage/retrieval and picking systems. Serve as customer-facing site leader, manage budgets, teams, suppliers, safety, PPM schedules, SLAs, reporting, and emergency response to ensure high system availability and customer satisfaction.

Support delivery of KNAPP warehouse automation software solutions: create interface/specification/test documents, run factory/internal acceptance tests, coordinate with engineers and customers, manage change requests, and support project teams and new hires.

Receive, inspect, record, store, pick, pack, and ship inventory and freight. Maintain bin locations, prepare domestic and international shipments, operate forklifts, load and unload heavy materials, document discrepancies and damage, and refurbish electromechanical products according to repair instructions. The role requires frequent lifting, standing, walking, bending, and working safely in a warehouse environment, with overtime as needed.

Manages complex warehouse automation projects during on-site installation and commissioning. Oversees subcontractors, schedules, safety, quality, customer communication, testing, acceptance, training, documentation, change orders, resources, supplies, and risk escalation. Serves as the primary customer and internal project interface, leads site coordination meetings, tracks milestones and costs, and supports system maintenance and service activities.

Manages on-site warehouse automation project execution, including safety, quality, schedules, vendors, deliveries, testing, customer acceptance, commissioning, training, reporting, documentation, and issue escalation. Serves as the primary customer interface, coordinates installation and startup teams, tracks risks and milestones, manages supplies and equipment, and supports maintenance and change-order activities. The role requires independent work at customer sites and 100% travel.

Manages software realization projects for warehouse automation solutions, from solution design through testing, commissioning, customer acceptance, and delivery. Coordinates customers, software consultants, developers, engineers, suppliers, and implementation teams. Responsibilities include reviewing specifications, preparing test plans and project documentation, resolving integration issues, tracking scope and timelines, supporting site implementation and training, reporting project status, and guiding stakeholders throughout the project lifecycle.

Manage multiple moderate- to high-complexity warehouse automation projects from inception through completion. Responsibilities include stakeholder communication, project scheduling, budgeting, forecasting, contract and change-order management, procurement coordination, subcontractor oversight, risk mitigation, issue resolution, and team leadership. Projects may involve international subsidiaries, third-party equipment, installation, commissioning, software integration, and customer implementations. The role requires up to 50% travel, including quarterly international travel, and U.S. work authorization.

Provide software-focused operational support for KiSoft ONE & KiSoft SRC to maintain stable warehouse operations: monitor production environments, triage and resolve software incidents, coordinate on-site resources and escalations, communicate status and handovers, maintain support documentation and reports.

Lead and manage maintenance operations for customer automated systems, ensuring excellent service delivery, safety, and team development. Communicate effectively with clients and manage site budgets.

Provide software-focused operational support for KiSoft production environments: monitor systems, triage and resolve software incidents, coordinate on-site resources and escalations, maintain support documentation and tickets, and communicate system status and shift handovers to minimize downtime.

Perform software testing and commissioning for warehouse automation products: create and execute test cases, lead cross-product tests, document results and anomalies, develop and roll out automated tests, maintain simulations and test VMs, support deployments and customer training, and extend test coverage and internal tools.

Lead on-site safety for warehouse automation installations: conduct risk assessments and audits, coordinate subcontractors, enforce safety rules, issue permits and disciplinary actions, maintain safety reporting and training, and ensure regulatory compliance.

The Logistics Operations Engineer oversees WMS and WCS software functionality, resolves system issues, and improves operational efficiency while providing logistical support for warehouse operations and customer training.

Oversee WMS and WCS software functionalities in warehouses, troubleshoot issues, improve system efficiency, and provide logistical support while managing customer requirements and training staff.