Teams at Kith

Support store operations by managing merchandise flow from delivery to sales floor, maintaining back-of-house organization, executing SOPs, assisting inventory and visual merchandising, ensuring safety and cleanliness, and providing timely, friendly customer and sales-floor support.

Manages the e-commerce customer service team, overseeing offshore representatives, KPIs, capacity, workflows, reporting, customer issue resolution, refunds, order processing, carrier claims, and cross-functional improvements. Analyzes customer feedback and recurring issues, maintains knowledge resources, supports new initiatives, and collaborates with leadership and internal teams to optimize customer experience across chat, app, social, phone, and email channels.

Provides concierge-level customer service in a retail store, including greeting customers, cashiering, returns, Mobile POS transactions, product knowledge, sales-floor replenishment, stockroom organization, visual standards, inventory counts, housekeeping, and operational support. Requires flexible availability for evenings, weekends, holidays, releases, and special projects while collaborating with management, client advisors, and visual teams.