Teams at Kintsugi AI, Inc.

Serve as first contact for customer issues via email, chat, tickets and video calls. Triage and resolve tier-1 issues, troubleshoot integrations (Shopify, Stripe, QBO, NetSuite), document and escalate bugs, maintain knowledge base, track support metrics, meet SLAs, and deliver high CSAT interactions.

Outbound-focused Sales Development Representative responsible for generating pipeline through multi-channel prospecting (phone, email, LinkedIn, short-form video), scheduling high-quality meetings, researching accounts, maintaining CRM data, collaborating with AEs/Marketing/Product, iterating messaging, and hitting monthly KPIs.