Jobs at Kinective

The People Business Partner aligns talent strategies with business objectives and leads workforce planning, talent development, performance management, engagement, retention, and organizational change initiatives. The role coaches leaders, analyzes HR metrics, identifies staffing and skill gaps, and collaborates with HR, finance, operations, and senior leadership to improve organizational performance and employee growth.

Leads the Data Intelligence product roadmap, prioritization, launches, and execution. Manages Product Managers and Product Owners while partnering with Engineering, UX, Sales, Marketing, Services, and executives. Oversees Agile delivery, release readiness, KPI tracking, risk management, cross-product initiatives, and go-to-market enablement. The role drives adoption, commercial outcomes, and connected data capabilities for banks and credit unions.

Provides customer-facing technical support for Kinective software products by triaging requests, troubleshooting hardware, software, databases, and server logs, managing Salesforce cases, documenting knowledge articles, reproducing issues in test environments, identifying trends, and coordinating escalations through resolution. The role requires professional communication, timely case updates, adherence to service agreements, and participation in an after-hours support rotation. This is a hybrid position requiring three to four days per week in the office.

Owns risk-based test strategy, manual testing, and UI/API automation for a data-heavy enterprise banking platform. Builds Playwright and TypeScript test frameworks, manages regression coverage, test environments, data, defects, and Jira/Xray traceability. Diagnoses application, test, infrastructure, and environment issues while improving CI/CD feedback, framework health, and release readiness. The role also evaluates and governs AI-assisted QA workflows, partners with Product and Engineering, mentors teammates, and drives continuous quality improvements.

Supports Client Success activities for assigned banking and credit union clients, including relationship management, meeting preparation, onboarding coordination, product adoption, training, account and health-plan maintenance, renewal support, CRM updates, issue escalation, and feedback collection. Partners with Team Lead CSMs, Sales, Professional Services, and internal stakeholders to track actions, identify risks and expansion signals, and help clients achieve success milestones.