Teams at Kinective

Supports Client Success activities for assigned banking and credit union clients, including relationship management, meeting preparation, onboarding coordination, product adoption, training, account and health-plan maintenance, renewal support, CRM updates, issue escalation, and feedback collection. Partners with Team Lead CSMs, Sales, Professional Services, and internal stakeholders to track actions, identify risks and expansion signals, and help clients achieve success milestones.

Identifies and develops prospective clients through market and competitor research, lead generation, cold calling, email campaigns, networking, and collaboration with sales teams. The role analyzes customer personas and market trends, builds prospect lists, and supports converting leads into customers. It is a hybrid position requiring three days per week in the office.

Designs and operates AWS-primary, Azure-supported cloud networking, including VPCs, VNets, routing, segmentation, firewalls, and client VPN connectivity. Builds infrastructure through OpenTofu or Terraform, supports SOC 2 and PCI DSS compliance, troubleshoots packet-level issues, maintains monitoring and documentation, participates in on-call operations, and leads customer connectivity engagements and incident reviews.