Teams at Kinective

Provides advanced technical support for banking software, escalating and resolving Tier 1 and 2 issues, troubleshooting databases, server logs, networking, and integrated hardware. The role partners with Product, Development, QA, and Training teams; creates knowledge articles and training materials; mentors support staff; supports VIP clients; tests product changes; and administers Salesforce case tracking. Expertise in banking and credit union operations, SQL databases, enterprise deployments, and financial institution technology is required.

Designs and operates AWS-primary, Azure-supported cloud networking, including VPCs, VNets, routing, segmentation, firewalls, and client VPN connectivity. Builds infrastructure through OpenTofu or Terraform, supports SOC 2 and PCI DSS compliance, troubleshoots packet-level issues, maintains monitoring and documentation, participates in on-call operations, and leads customer connectivity engagements and incident reviews.

Provides dedicated administrative support to four Go-To-Market executives across Sales, Marketing, Customer Experience, and Partnerships. Responsibilities include managing complex calendars, coordinating meetings and events, handling executive expenses and budgets, supporting multiple time zones, organizing concurrent projects, and maintaining confidentiality. The role requires proactive problem-solving, strong communication, discretion, adaptability, and proficiency with office, collaboration, and business-management software. It is hybrid, requiring three to four days per week in the office.