Teams at Kinective

Own and prioritize the product backlog, translate business and regulatory requirements into user stories, collaborate with engineering, design, data and QA, and drive product releases from concept through launch using Agile practices to deliver high-quality, scalable fintech capabilities for banks and credit unions.

Manage strategic enterprise banking accounts to drive onboarding, product adoption, renewals, expansion, and retention. Act as voice of the customer across product, sales, and services; analyze usage and health metrics; execute risk mitigation and upsell strategies; deliver Quarterly Business Reviews and improve customer outcomes.

On-site IT Support Specialist providing concierge-level desktop and VIP support at Gilbert HQ. Manage device lifecycle across Windows, macOS, and Linux, Intune enrollments, Entra ID/Microsoft 365 provisioning, AV/video conferencing, and security incident triage. Use AI-assisted tools and automation to improve troubleshooting and documentation, maintain the Freshservice CMDB and runbooks, and support occasional colocation visits.