Teams at Kick (kick.co)

Lead the customer experience for business owners and accountants by optimizing accounting close practices, coordinating with Product, Engineering, AI, Sales, and Growth teams, and creating repeatable customer processes. The role includes onboarding and support, improving retention and expansion revenue, gathering product feedback, developing internal knowledge resources, training team members, and responding directly to customer inquiries. Strong accounting expertise and excellent communication skills are required.

Build Kick’s outbound sales motion from the ground up by targeting accounting firms, creating AI-assisted prospecting workflows, writing sequences, managing calls and MQL follow-up, and establishing reporting and CRM processes. The role requires hands-on prospecting, coaching AEs and BDRs, developing scripts and objection handling, improving outbound infrastructure, and partnering with Growth to generate qualified leads. This is an in-office Toronto role requiring startup adaptability and strong execution.

Chief of Staff will work with the CEO and Head of Finance & Operations on critical cross-functional projects spanning finance, reporting, fundraising, investor relations, revenue operations, customer support, AI automation, hiring, and HR operations. The role requires independently building scalable dashboards, processes, automations, and workflows while managing multiple priorities in a high-growth startup.