Teams at Ketch

Provide technical customer support for the Ketch data privacy SaaS platform. Troubleshoot websites, mobile apps, APIs, integrations, and third-party services; reproduce defects, file bug reports, validate fixes, and resolve critical issues. Advise customers on deployment, scaling, and maintenance, collaborate with engineering and product teams, document solutions, create knowledge-base materials, and apply AI technologies to improve support workflows. The role is based in Bengaluru with some evening coverage for U.S. business hours.

Own Customer Experience and Partner Operations while supporting Sales Operations for a SaaS company. Design scalable CRM, customer success, support, billing, and renewal systems; reduce manual work; build AI-powered tools and self-service reporting; analyze churn, expansion, services margin, support efficiency, partner performance, and sales pipeline data; and translate findings into measurable process and systems improvements.

Build and maintain cloud-native, scalable backend services (primarily in Golang). Own microservices architecture, ensure security, reliability, and performance. Work with data stores, CI/CD, Kubernetes, and stakeholders to deliver enterprise-grade privacy solutions.