Teams at Kenect

Manage a portfolio of mid-market SaaS customers, driving product adoption, retention, renewals, expansions, upsells, and cross-sales. Conduct training sessions, cadence calls, and executive business reviews; monitor usage and proactively address adoption issues. Resolve customer inquiries, communicate product value and updates, and develop strong knowledge of customer business challenges and objectives.

Guide customers through technical account setup, integrations, configuration, and 10DLC compliance. Conduct virtual setup meetings, monitor activation progress, troubleshoot issues, resolve escalations, recommend solutions, communicate proactively, collaborate across teams, and document activities to ensure customers are successfully activated for long-term use.

Manage strategic enterprise customer relationships across renewals, product adoption, account expansion, upsells, and cross-sales. Monitor usage, resolve issues, conduct training sessions, lead recurring customer calls and executive business reviews, and demonstrate product ROI. The role requires managing a large client portfolio, improving retention, identifying growth opportunities, and meeting retention and upsell quotas in a SaaS environment.