Teams at Karomi Technology

Enhance, maintain, and support software systems by resolving defects, handling incidents and change requests, and providing Level 1 and Level 2 live issue support. Collaborate with clients, perform database and server migrations, create technical documentation and test plans, and configure new application instances. The role requires troubleshooting, application maintenance, SDLC knowledge, database skills, strong communication, and shift availability.

Lead end-to-end customer onboarding from kickoff through go-live, including requirements gathering, configuration, workflow setup, troubleshooting, training, and documentation. Serve as the primary customer contact, translate business processes into product solutions, coordinate with Product Development and QA, manage milestones and expectations, and provide demos, knowledge transfer, and escalation support.

Lead end-to-end platform implementation projects, managing scope, schedules, resources, risks, releases, deployments, migrations, documentation, and post-go-live monitoring. Oversee project teams of 10 or more, evaluate performance, delegate work, and maintain stakeholder communication. Collaborate with product development on client-requested features, review design and testing deliverables, manage UAT and production readiness, and ensure quality, customer satisfaction, and timely delivery across US and international projects.