Jobs at Karius

Provides phone, email, and ticket-based support to physicians, laboratory personnel, hospital administrators, and sales teams. Coordinates sample status updates, gathers required information, escalates test-result issues to Medical Affairs, and works with production laboratory staff on processing and reporting concerns. The role requires healthcare customer service experience, professional communication, PHI handling, and familiarity with Zendesk and Salesforce. Schedule is Tuesday through Saturday, 7:00 AM to 4:00 PM Pacific Time, with no travel required.

Supports clinical, observational, translational, and research studies through statistical design, analysis, modeling, and interpretation. Develops statistical analysis plans, performs sample size and power calculations, evaluates diagnostic performance, and analyzes complex clinical and genomic datasets. Produces reproducible programs, documentation, publications, and regulatory materials while collaborating with clinical, scientific, data science, and regulatory stakeholders.

Execute moderate-to-complex molecular biology and NGS experiments (DNA/RNA extraction, PCR/qPCR, library prep), analyze results, maintain QMS-compliant records, support lab operations, troubleshoot workflows, and collaborate cross-functionally to meet project timelines.

This job invites interested candidates to submit resumes for future opportunities, allowing the recruitment team to consider them for upcoming roles.