Search the 6 jobs at Karbon

As an SMB Customer Success Manager at Karbon, you will manage a portfolio of SMB customers, ensuring high retention through strong relationships, effective onboarding, and proactive support. You will also enhance product adoption and customer satisfaction by collaborating with internal teams and leveraging customer data to inform strategies.

The Manager of SMB Customer Success at Karbon will lead a team focused on customer engagement, retention, and satisfaction, driving product adoption and collaborating with various teams. Responsibilities include mentoring the team, advocating for customers, utilizing data insights, and managing customer relationships effectively.

As a Customer Success Manager at Karbon, you will manage a portfolio of customers, focusing on relationship building and driving value through our practice management software. You will provide consultative advice, manage renewals, monitor customer health metrics, and advocate for customer needs within the company.

The CRM Specialist will optimize Salesforce usage, support users, manage data integrity, streamline processes, and provide reporting and analytics. This role also involves configuring Salesforce, training users, and collaborating with teams to enhance customer relationships.

As an Onboarding Support Specialist at Karbon, you will handle data consolidation and imports, manage customer onboarding and offboarding, assist with report requests, liaise with sales and success teams, and contribute to customer education and project management tasks.

As an AI Engineer at Karbon, you will design, implement, and maintain AI models in a distributed production environment, focusing on machine learning applications, model evaluation, and collaboration with cross-functional teams. You will also work on automating workflows and creating efficiencies for users.