Jobs at Karbon

Supports customer onboarding and lifecycle operations by importing and validating data, configuring accounts and templates, managing tickets, preparing reports, and maintaining accurate customer records. The role assists Sales, Customer Success, and Services teams with operational requests, offboarding validation, business review preparation, customer education content, and AI-assisted process improvements.

Prospect for upsell and new-business opportunities through cold calling, email, social media, and other outbound channels. Qualify prospects, schedule discovery calls for Account Executives, achieve daily activity and sales targets, maintain CRM records, understand customer needs, nurture relationships, monitor market trends, and use AI tools to improve outbound sales processes.

The AppSec Engineer will enhance security practices across development, assess AI-driven security risks, and collaborate with teams to embed security in processes while maintaining delivery speed.

Partner with accounting firms to design and optimize workflows in Karbon. Lead or support end-to-end implementations, including discovery, configuration, onboarding, training, milestone management, change management, and adoption. Provide practical accounting-firm workflow guidance, facilitate customer workshops, collaborate cross-functionally, and use AI tools to improve template design, documentation, and workflow optimization.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact and driving adoption, retention, renewals, and expansion. Build customer relationships, identify churn risks, resolve issues with internal teams, and use customer data, usage analytics, and AI-driven tools to improve outcomes. Collaborate cross-functionally with sales, marketing, product, and support while developing customer advocacy through testimonials and case studies.

Manage a large portfolio of SMB SaaS customers, serving as the primary contact, driving product adoption, preventing churn, managing renewals, resolving issues, and identifying growth opportunities. Use customer data and automation to deliver value at scale, collaborate with sales, marketing, product, and support teams, and encourage customer advocacy through testimonials and case studies.

The Senior AI Engineer will design AI systems, develop machine learning applications, contribute to AI production processes, and collaborate with teams to enhance product efficiency.

Partner with Engineering and Product leadership to deliver strategic HR support: use AI-powered people analytics to surface insights, lead complex employment relations and compliance, coach leaders on org design and workforce planning, run HR projects, and partner with People Ops and Talent to deliver a seamless global employee experience.

Partner with Engineering and Product leaders to proactively shape the people agenda using AI-powered people analytics, manage complex employment relations, ensure compliance with Australian employment law and WHS, drive HR projects, coach leaders through org design and change, and collaborate with People Ops and Talent to deliver a seamless employee experience.

Lead two product-focused engineering teams to improve delivery speed and quality, hire and coach engineers, raise technical standards, drive reliability (SLOs/SLIs, observability), move toward continuous delivery, and collaborate across product and tech leads.

Lead enterprise customer onboarding and implementations for Karbon: manage project plans, data migrations, training, change management, and stakeholder communications to drive adoption and measurable ROI. Collaborate with Sales, Product, and Support and use AI tools to optimize processes.

Karbon invites interested candidates to join their Talent Community for future job openings, encouraging diversity and direct applications.

The Implementation Specialist will lead the onboarding, data migration, and implementation of Karbon's software for accounting firms, ensuring customer satisfaction and efficient adoption.

As an Implementation Specialist, you'll manage onboarding, data migration, and training for small to mid-sized firms, ensuring efficient adaptation to the Karbon platform.