Jobs at Kahler Automation Corporation

Coordinates industrial projects from order entry through completion, serving as the primary customer contact and aligning Sales, Engineering, Purchasing, Production, and Service. Responsibilities include project kickoff, scheduling, requirements tracking, customer communication, change orders, delivery and commissioning coordination, ERP/CRM updates, financial monitoring, risk escalation, and project closeout. The role is onsite in Fairmont, Minnesota and requires approximately 20% travel.

Provide phone-based troubleshooting and remote diagnosis for company software and hardware, install and configure software/peripherals, support field technicians, instruct users, perform minor repairs, assist internal software testing, and complete HubSpot and ERP documentation.

Lead and grow Kahler Automation's sales organization by developing and executing strategic sales plans, managing pipeline and forecasts, coaching regional and inside sales teams, expanding OEM and partnership relationships, driving subscription software adoption, and representing the company at industry events to achieve revenue, profitability, and long-term growth objectives.

Lead and develop Phone Support and Field Service departments to deliver multi-channel technical support for industrial automation. Set strategy, KPIs, budgets, and processes; serve as executive escalation point; improve customer experience through collaboration with Engineering, Sales, and Project Management; champion use of ERP/CRM and diagnostic/service management tools; manage staffing, onboarding, training, and continuous improvement.

Provides phone support to customers for hardware-related problems, assists with installations, and documents actions taken to resolve issues.

Lead and coach the Phone Support team while providing hands-on technical support for customers. Oversee KPIs, ERP/CRM documentation, resource planning, incident escalation, billing, and process improvements to deliver best-in-class service.