Teams at Just Russel

Provides warm, expert customer support to pet parents through phone, email, and chat. Responsibilities include personalized nutrition guidance, order and account assistance, product information, issue resolution, customer coaching, and identifying trends to improve the experience. The role requires empathy, clear communication, problem-solving, ownership, and collaboration in a fast-paced environment.

Serve as the first point of contact for French-speaking pet parents through phone, email, and chat. Provide nutrition guidance, product information, order and account support, and resolve issues empathetically. Identify customer trends, share feedback, coach customers on healthy habits, and collaborate with the team to improve the overall customer experience.

As a German-speaking Customer Support Agent, you'll assist pet parents with nutrition advice, order inquiries, and problem resolution while fostering positive customer experiences.