At Just Russel, pets are family, and family deserves exceptional support. As our French-Speaking Customer Support Agent, you're the voice of our brand: warm, expert, and always ready to help. You'll guide pet parents through their questions, celebrate their wins, and turn every interaction into a feel-good moment.
What you'll do
Be the first friendly point of contact for German-speaking pet parents via phone, email, and chat
Help customers with personalized nutrition advice, orders, account questions, and product information
Turn frustrated moments into loyal fans by solving problems with empathy and speed
Collaborate with the team to spot trends, share feedback, and continuously improve the customer experience
Coach pet parents on healthy habits and make their journey with Just Russel seamless
Who we're looking for
You're a natural helper with a can-do attitude. You genuinely care about people (and their pets!), and you thrive on turning challenging situations into positive experiences. You communicate clearly and warmly, stay calm under pressure, and always look for ways to improve. You're a team player who values feedback, celebrates wins together, and believes that collaboration beats working in silos.
You bring empathy and energy to every conversation, whether it's helping a worried pet parent choose the right food or solving a tricky delivery issue. You're not afraid to ask questions, share ideas, or take ownership of problems until they're solved. Most importantly, you understand that every interaction is a chance to make someone's day, and their pet's life, a little bit better.
What you bring
1-2 years of customer support experience (preferably in e-commerce, SaaS, or consumer brands)
Fluent German (native or near-native level), required
Dutch or French is a strong plus
Excellent written and verbal communication skills, warm and professional at the same time
Experience with customer support tools like Zendesk, or similar platforms
Strong problem-solving skills and the ability to think on your feet
A genuine passion for helping people and making their day better
Comfortable working in a fast-paced, high-performance environment
Nice to have
Experience in the pet care, health, or wellness industry
Knowledge of personalized nutrition or subscription-based business models
A pet of your own, you'll understand our customers that much better!
What we offer
A competitive salary package, aligned with your experience
Health insurance via Alan
Learning and development opportunities to support your personal and professional growth
Fun team-building, social and sports activities throughout the year
Access to Benefits at Work, with discounts on brands such as Nike, bol.com and IKEA
Employee discount for your pet, because they're part of the family too
Home office allowance
Fresh fruit and energising drinks at the office
Why Just Russel?
We're a high-performing team with heart. You'll work with passionate people, get weekly coaching, and see the real impact of your work on pets and their families. Plus, office dogs are very much welcome.
Skills Required
- 1-2 years of customer support experience
- Fluent German (native or near-native level)
- Excellent written and verbal communication skills
- Experience with customer support tools like Zendesk or similar
What We Do
Just Russel is a Belgian DTC Pet Tech scale-up focused on helping pets live longer, healthier, happier lives through data-driven, personalized nutrition and preventive pet care. They offer personalized dog and cat food, delivered monthly, prioritizing pet well-being and owner convenience.
