Jobs at Juicebox

Translate customer feedback into product improvements by identifying pain points, investigating bugs, testing features, analyzing usage and adoption data, supporting launches, and partnering with Product, Engineering, Design, Sales, Customer Success, and Support. The role also improves feedback and issue-tracking processes through lightweight tools and automation while developing clear requirements and assessing outcomes.

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive renewals, expansions, GRR, NRR, forecasting, and pipeline performance while acting as a player-coach on complex deals. Build and improve customer success processes, including QBRs, success planning, renewals, and forecasting. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Lead and develop an Account Executive team focused on new-logo growth. Own pipeline generation, forecasting, deal execution, team performance, coaching, and customer meetings. Establish sales playbooks, processes, and operating rhythms while partnering with Revenue Operations, Customer Success, Sales Development, Marketing, and company founders to scale the sales organization in a high-growth AI SaaS environment.

Own onboarding, adoption, retention, expansion, and renewal for a portfolio of SMB SaaS customers. Lead scalable enablement through training, webinars, and office hours; use usage data to identify risk and growth opportunities; guide AI-native workflow adoption; manage commercial conversations; conduct ROI discussions and QBRs; and help build the portfolio Customer Success playbook.

Build and lead software features and projects from scratch in a fast-paced AI SaaS startup. The role requires strong systems and infrastructure knowledge, experience with JavaScript frameworks and full-stack web applications, rapid learning, execution, communication, and in-person collaboration. Experience with large-scale data pipelines or search clusters is a bonus.

Build foundational security systems across cloud infrastructure, identity, application security, observability, and internal platforms. Responsibilities include AWS security guardrails, Terraform-based infrastructure, AI workflow sandboxing, secrets management, identity and access systems, application security, multi-tenant isolation, security monitoring, detection, and incident response. The role requires independent project ownership and strong engineering and security instincts.

Own the full SaaS sales cycle across Europe, from inbound demo conversion and discovery through negotiation and close. Build Juicebox’s London go-to-market presence, expand existing customer relationships, maintain accurate forecasts and CRM hygiene, and collaborate with marketing, customer success, and product. The role targets Talent Acquisition, People, and Recruiting leaders and requires consistently exceeding quota in a fast-paced startup environment.

Recruit and build Juicebox’s go-to-market teams while delivering a high-quality candidate experience. The recruiter will help shape the company’s external employer presence through content, community engagement, and recruiting leadership. Success requires strong recruiting experience, a respected personal brand, excellent communication, comfort in fast-paced startup environments, and willingness to work in-office five days per week in San Francisco.

Design, build, and ship end-to-end product features for an AI-powered recruiting platform. Improve profile-result ranking, search filters, data sources, onboarding, and LLM-based workflows. Collaborate closely with founders, make engineering decisions, fine-tune models, develop feedback loops, and own projects across a stack including Next.js, React, Node.js, OpenSearch, AWS SQS, and Spark.

Generate qualified sales pipeline through outbound prospecting across email, phone, LinkedIn, and other channels. Research and engage Talent Acquisition, People, and Recruiting leaders; partner with Account Executives on account strategies and meetings; collaborate with Marketing and Product on messaging and campaigns; test prospecting strategies, analyze performance data, and help build the outbound playbook.

Own enterprise customer relationships across onboarding, adoption, expansion, and renewal. Drive AI workflow adoption, customer outcomes, ROI discussions, QBRs, executive engagement, pricing negotiations, and expansion opportunities. Build trusted stakeholder relationships, manage complex buying processes, and help develop scalable Customer Success practices in a high-growth SaaS environment.

Own full-cycle enterprise SaaS sales from discovery through close, targeting mid-market and enterprise organizations. Manage complex £25K–£250K+ ACV deals, convert inbound leads, expand existing accounts, exceed quota, and navigate consultative sales cycles with senior stakeholders. Maintain accurate forecasts and CRM hygiene while collaborating with product, marketing, RevOps, engineering, and founders to improve go-to-market strategy and product direction.

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive gross and net retention, expansions, forecasting, pipeline management, renewals, and complex customer negotiations. Build and improve customer success playbooks, processes, QBRs, and success planning. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Own enterprise customer relationships from onboarding through adoption, expansion, and renewal. Drive AI workflow adoption, customer outcomes, ROI discussions, QBRs, executive engagement, pricing negotiations, and complex buying processes. Manage strategic stakeholder relationships, identify expansion opportunities, and contribute to Customer Success playbook development in a fast-growing SaaS environment.

Lead and develop Juicebox’s London Account Executive team, owning pipeline generation, forecasting, deal execution, coaching, and team performance. Build sales playbooks, processes, operating standards, and the European go-to-market motion while partnering with Revenue Operations, Customer Success, Sales Development, Marketing, founders, and other GTM leaders. Establish the company’s first European sales office and adapt the U.S. sales approach for UK and European customers.

Lead and develop an Enterprise Account Executive team, owning pipeline generation, forecasting, complex deal execution, coaching, and team performance. Build enterprise account strategies, sales playbooks, processes, and scalable go-to-market motions. Partner with executives and cross-functional teams to close strategic opportunities, improve positioning and packaging, and expand the company’s enterprise sales organization.

Provide live customer support, investigate and reproduce product bugs, create detailed bug reports, coordinate issue resolution with engineering and product, document workflows, follow up with users, and identify recurring feedback themes. The role requires clear communication, technical curiosity, root-cause analysis, cross-functional coordination, and comfort working onsite five days per week in San Francisco.

Support the CEO by managing calendars, communications, travel, logistics, and executive events. The role coordinates meetings with customers, investors, candidates, and leadership; triages email; organizes board meetings and offsites; and builds processes that improve executive efficiency. Success requires strong organization, discretion, judgment, written communication, and proactive problem-solving in a fast-paced startup environment.

Drive Juicebox’s growth across the UK startup ecosystem by building VC and customer relationships, organizing events, launching brand and marketing initiatives, identifying high-value ecosystem opportunities, and partnering with the US team on strategic growth projects. The role requires entrepreneurial ownership, strong execution, and market insight while helping establish Juicebox’s presence in London.

Twelve-week, in-person software engineering internship in San Francisco. The intern will own and ship a meaningful product or infrastructure project, potentially involving search quality, data sources, LLMs, internal tools, developer experience, testing, or user experiences. Responsibilities include building alongside engineers, learning the technology stack, seeking feedback, and presenting completed work. The role includes manager and mentor support, cohort programming, and a $60 hourly wage plus housing or relocation support.