Jobs at Juicebox

Manage and develop a team of customer success managers owning renewals, expansions, and revenue. Coach CSMs through deal reviews and calls, drive GRR/NRR/expansion targets with forecasting and pipeline management, act as a player-coach on complex deals, and build scalable CS playbooks and cross-functional processes.

Own product marketing: positioning, messaging, and end-to-end launches. Build competitive positioning and sales collateral, partner closely with Product and Sales, audit and improve messaging, and establish product marketing systems in a fast-moving PLG SaaS environment.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Lead product-led growth for Juicebox's self-serve channel. Own revenue from self-serve customers, run growth experiments, improve onboarding/activation/referrals, launch lifecycle campaigns, analyze product usage, and work cross-functionally to ship initiatives.

Recruit and source Go-To-Market, Engineering, Design, and Product talent; build employer brand and candidate experience; create external content and community presence; operate in a fast-paced, in-office SF environment.

Lead and develop an on-site Account Executive team in San Francisco to drive new logo growth. Own pipeline generation, forecasting, deal execution, coaching, and team performance. Build playbooks, sales motions, and GTM systems while partnering with cross-functional revenue teams and founders to scale a high-growth AI SaaS business.

Generate top-of-funnel pipeline through strategic outbound outreach to Heads of Talent, VP People, and agency owners. Collaborate with AEs, Product, and Marketing, refine outbound playbook, and book qualified meetings to drive revenue expansion.

Build and own external integrations (ATS, mailbox, SSO) to ensure reliable sync and customer value. Implement integration logic, debug sync issues, handle edge cases, and develop scalable patterns for complex external dependencies while collaborating with product and stakeholders.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewals. Drive AI-native workflow adoption, commercial outcomes, pricing negotiations, ROI discussions, and QBRs. Build multi-threaded relationships, identify expansion opportunities, and help define and scale Customer Success playbooks at a hypergrowth SaaS company.

Build and own Juicebox's HCM and recruiting agency partnerships from the ground up: develop relationships, create co-sell motions and enablement, drive partner-sourced pipeline, align cross-functionally, attend industry events, and define scalable processes and playbooks.

Senior individual contributor to own major parts of the codebase, shape architecture, implement features, mentor engineers, and maintain technical velocity at a fast-growing AI SaaS startup. Work closely with founders, review high-trust PRs, and improve engineering quality without people management.

Own a portfolio of enterprise customers to drive onboarding, adoption, expansion, and renewals. Lead success plans, executive engagement, ROI/QBRs, pricing/renewal negotiations, and AI-native workflow adoption. Build multi‑threaded relationships, identify expansion opportunities, and help scale the Customer Success playbook at a hypergrowth SaaS company.

Design, build, and ship end-to-end product features focused on search and ranking. Improve profile search via new filters, data sources, and LLM-based features (including fine-tuning and feedback loops). Collaborate with founders, move quickly, own projects, and work across Next.js/React, Node.js, OpenSearch, AWS, SQS, and Spark.

Lead GTM enablement and strategy to scale Juicebox's revenue org: redesign onboarding, playbooks, collateral, and workflows; partner with Product and PMM; define AI-powered GTM strategy and build automation to improve seller productivity, CRM hygiene, and pipeline visibility.

Sell Juicebox's recruiting SaaS to in-house TA teams and recruiting agencies via inbound demos and trials. Close ACVs of $10K–$50K with 2–3 week deal cycles, upsell existing customers, and consistently exceed quota. Role is based in San Francisco.

Lead definition and execution of Juiceboxs brand: audit current identity, set positioning, voice, and visual system, and translate strategy into campaigns, content, product storytelling, and cross-functional alignment across marketing, sales, and product.

Build and own scalable customer education, community, and champion programs to drive adoption, retention, and expansion. Create onboarding academies, in-product education, webinars, forums, and advocacy initiatives to reduce CSM lift and accelerate net revenue retention.

Own and build the product function: gather customer insights, write PRDs/specs, prioritize roadmap, partner with engineering/design, triage bugs vs features, and establish product processes while representing product externally.

Design, build, and ship end-to-end product features focused on search and ranking. Work with LLMs (including fine-tuning), add filters and data sources to the search engine, and improve user onboarding and search relevance. Collaborate closely with founders and engineering to iterate rapidly.

Own mid-market and enterprise inbound deals, closing $50K–$150K+ ACV contracts. Collaborate with Product, Marketing, and RevOps, engage founders and engineers to unblock deals, and sell to Heads of TA/VP People. Role is in-office in San Francisco and focuses on scaling revenue and upsells across existing customers.