Jobs at Juicebox

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive gross and net retention, expansions, forecasting, pipeline management, renewals, and complex customer negotiations. Build and improve customer success playbooks, processes, QBRs, and success planning. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Own enterprise customer relationships from onboarding through adoption, expansion, and renewal. Drive AI workflow adoption, customer outcomes, ROI discussions, QBRs, executive engagement, pricing negotiations, and complex buying processes. Manage strategic stakeholder relationships, identify expansion opportunities, and contribute to Customer Success playbook development in a fast-growing SaaS environment.

Lead and develop Juicebox’s London Account Executive team, owning pipeline generation, forecasting, deal execution, coaching, and team performance. Build sales playbooks, processes, operating standards, and the European go-to-market motion while partnering with Revenue Operations, Customer Success, Sales Development, Marketing, founders, and other GTM leaders. Establish the company’s first European sales office and adapt the U.S. sales approach for UK and European customers.

Lead and develop an Enterprise Account Executive team, owning pipeline generation, forecasting, complex deal execution, coaching, and team performance. Build enterprise account strategies, sales playbooks, processes, and scalable go-to-market motions. Partner with executives and cross-functional teams to close strategic opportunities, improve positioning and packaging, and expand the company’s enterprise sales organization.

Provide live customer support, investigate and reproduce product bugs, create detailed bug reports, coordinate issue resolution with engineering and product, document workflows, follow up with users, and identify recurring feedback themes. The role requires clear communication, technical curiosity, root-cause analysis, cross-functional coordination, and comfort working onsite five days per week in San Francisco.

Support the CEO by managing calendars, communications, travel, logistics, and executive events. The role coordinates meetings with customers, investors, candidates, and leadership; triages email; organizes board meetings and offsites; and builds processes that improve executive efficiency. Success requires strong organization, discretion, judgment, written communication, and proactive problem-solving in a fast-paced startup environment.

Drive Juicebox’s growth across the UK startup ecosystem by building VC and customer relationships, organizing events, launching brand and marketing initiatives, identifying high-value ecosystem opportunities, and partnering with the US team on strategic growth projects. The role requires entrepreneurial ownership, strong execution, and market insight while helping establish Juicebox’s presence in London.

Twelve-week, in-person software engineering internship in San Francisco. The intern will own and ship a meaningful product or infrastructure project, potentially involving search quality, data sources, LLMs, internal tools, developer experience, testing, or user experiences. Responsibilities include building alongside engineers, learning the technology stack, seeking feedback, and presenting completed work. The role includes manager and mentor support, cohort programming, and a $60 hourly wage plus housing or relocation support.

Own and scale Juicebox’s search acquisition engine across Google, Bing, OpenAI/ChatGPT, and emerging advertising platforms. Manage large budgets, agencies, experiments, campaign performance, reporting, CAC optimization, conversion, and pipeline growth. Partner with Sales and RevOps on ABM campaigns, automate workflows with AI tools, and support broader marketing initiatives through analysis and projects.

Partner with GTM leadership to identify and execute growth initiatives across sales, marketing, customer success, partnerships, and product. Responsibilities include pricing and packaging analysis, market and revenue opportunity sizing, AI-native workflow design, business cases, financial modeling, KPI dashboards, and improving GTM processes and operating rhythms.

Respond to customer support requests, investigate and reproduce product bugs, document technical details, and create prioritized bug reports. Coordinate with engineering and product teams through resolution, communicate fixes or workarounds to users, maintain support documentation and workflows, and identify recurring feedback themes for product leadership. The role requires fast context switching, thoughtful root-cause analysis, cross-functional coordination, and in-office work five days per week.

Lead and grow a high-performing engineering team, own execution of complex initiatives, partner with product and design, influence architecture and technical direction, hire and scale the org, and coach engineers to deliver high-quality production systems.

Lead Juicebox's social and creator strategy across LinkedIn, Instagram, and Twitter/X. Build and run influencer and creator partnerships and campaigns, collaborate with leadership for thought leadership, manage agencies and contributors, ship timely content, design promotions to drive new business and engagement, and identify new social growth opportunities.

Lead product-led growth initiatives for Juicebox's self-serve channel. Design and run experiments to improve acquisition, onboarding, activation, retention, invitations, and referrals. Collaborate with product, engineering, and marketing to launch lifecycle campaigns across email and in-product messaging, analyze user and product data to surface opportunities, and own end-to-end growth experiments that move key self-serve metrics.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewal. Drive AI-native workflow adoption, lead commercial conversations and renewals, identify expansion opportunities, run QBRs and ROI discussions, and help scale Customer Success playbooks at a high-growth SaaS company.

Lead product-led growth for Juicebox's self-serve channel. Own revenue from self-serve customers, run growth experiments, improve onboarding/activation/referrals, launch lifecycle campaigns, analyze product usage, and work cross-functionally to ship initiatives.

Generate top-of-funnel pipeline through strategic outbound outreach to Heads of Talent, VP People, and agency owners. Collaborate with AEs, Product, and Marketing, refine outbound playbook, and book qualified meetings to drive revenue expansion.

Manage a portfolio of customers through onboarding, adoption, expansion, and renewals. Drive AI-native workflow adoption, commercial outcomes, pricing negotiations, ROI discussions, and QBRs. Build multi-threaded relationships, identify expansion opportunities, and help define and scale Customer Success playbooks at a hypergrowth SaaS company.

Senior individual contributor to own major parts of the codebase, shape architecture, implement features, mentor engineers, and maintain technical velocity at a fast-growing AI SaaS startup. Work closely with founders, review high-trust PRs, and improve engineering quality without people management.

Design, build, and ship end-to-end product features focused on search and ranking. Improve profile search via new filters, data sources, and LLM-based features (including fine-tuning and feedback loops). Collaborate with founders, move quickly, own projects, and work across Next.js/React, Node.js, OpenSearch, AWS, SQS, and Spark.