Teams at Juicebox

Build and own scaled customer success systems: health scoring, lifecycle automation, CSM engagement workflows, unified customer intelligence, and automated renewal/expansion motions. Partner cross-functionally to drive adoption, retention, and ARR growth while establishing repeatable, AI-powered programs across managed customers.

Manage and develop a team of customer success managers owning renewals, expansions, and revenue. Coach CSMs through deal reviews and calls, drive GRR/NRR/expansion targets with forecasting and pipeline management, act as a player-coach on complex deals, and build scalable CS playbooks and cross-functional processes.

Own product marketing: positioning, messaging, and end-to-end launches. Build competitive positioning and sales collateral, partner closely with Product and Sales, audit and improve messaging, and establish product marketing systems in a fast-moving PLG SaaS environment.