Teams at Juicebox

Manage and coach a revenue-owning Customer Success team serving mid-market and enterprise customers. Drive renewals, expansions, GRR, NRR, forecasting, and pipeline performance while acting as a player-coach on complex deals. Build and improve customer success processes, including QBRs, success planning, renewals, and forecasting. Partner with Sales, Product, and leadership to improve customer experience and go-to-market strategy.

Lead and develop an Account Executive team focused on new-logo growth. Own pipeline generation, forecasting, deal execution, team performance, coaching, and customer meetings. Establish sales playbooks, processes, and operating rhythms while partnering with Revenue Operations, Customer Success, Sales Development, Marketing, and company founders to scale the sales organization in a high-growth AI SaaS environment.

Own onboarding, adoption, retention, expansion, and renewal for a portfolio of SMB SaaS customers. Lead scalable enablement through training, webinars, and office hours; use usage data to identify risk and growth opportunities; guide AI-native workflow adoption; manage commercial conversations; conduct ROI discussions and QBRs; and help build the portfolio Customer Success playbook.