Jobs at Joyce Factory Direct

Connect with warm homeowner leads, answer questions, build interest in home remodeling products, qualify opportunities, and schedule in-home sales appointments. The role handles inbound calls, confirms and follows up with prospects, documents activity in internal systems, and meets appointment-setting goals. It is a full-time call-center position requiring weekend availability, strong communication, reliable transportation, and a goal-oriented approach with commission-based earning potential.

Connect with warm homeowner leads, answer questions, build interest in Joyce products, qualify opportunities, schedule in-home sales appointments, confirm follow-ups, handle inbound inquiries, document call outcomes, and meet appointment-setting goals. The role is full-time at a Berea call center, requires weekend availability, and offers hourly pay plus commission and performance bonuses.

Supervise and personally perform inside sales and appointment-setting activities at a call center. Generate outbound and handle inbound calls, educate homeowners, schedule in-home consultations, and meet production goals. Support onboarding, training, coaching, call quality, customer service, and issue resolution. Serve as floor leader during the Call Center Manager’s absence by maintaining workflow, coverage, communication, and escalations.

Leads company-wide onboarding, sales training, coaching, and professional development for in-home Sales Consultants and Sales Managers. Delivers classroom, virtual, role-play, workshop, one-on-one, and field training focused on sales processes, product knowledge, presentations, objections, closing, follow-up, and customer experience. Identifies performance gaps, develops targeted training, reinforces consistent practices, mentors sales teams, and travels regularly across Joyce markets.