Teams at Joyce Factory Direct

Contact and engage warm leads by phone, educate homeowners about products, qualify needs, schedule and confirm in-home sales appointments, document call activity, handle inbound inquiries, and meet appointment-setting targets.

Supervise, coach, and develop inside sales and appointment specialists to ensure consistent performance and high-quality customer interactions. Train new hires, set expectations, monitor call quality, make outbound/warm calls, handle inbound inquiries, schedule and confirm in-home consultations, and identify process improvements to drive appointment volume and lead quality.

Call warm leads to confirm and re-engage homeowners, secure in-home appointments, optimize the sales calendar to reduce no-shows, handle inbound inquiries, educate customers on products, document activity in CRM, and meet daily call, confirmation, and show-rate goals.