Jobs at Journal Technologies Inc

Provides technical software support to remote customers through phone, email, and support portals. Troubleshoots Java applications and related technical issues, manages tickets and escalations within SLAs, documents solutions, collaborates with internal teams, and supports process improvements. The role requires SQL troubleshooting, customer communication, occasional travel, and scheduled after-hours emergency support.

The Senior Software Implementation Specialist will lead technical implementations, configure software, support data conversion, and provide training and support during go-lives.

Lead the Prosecutor Business Unit to drive revenue, profitability, customer satisfaction, and operational performance. Define and execute strategy with the CEO, oversee Product, Sales, Professional Services, Support and Customer Engagement, influence roadmap, optimize processes, sponsor strategic accounts, and represent the unit externally while fostering collaboration, accountability, and continuous improvement.

Lead the Supervision Business Unit, owning strategy, profitability, growth, and customer outcomes. Coordinate Product, Sales, Services, Support, and Customer Engagement to improve operations, influence product roadmap, expand adoption, and ensure successful implementations while representing the unit externally.

Lead the Defender Business Unit, defining and executing strategy while overseeing Sales, Product, Professional Services, Support, and Customer Engagement. Drive growth, profitability, customer outcomes, operational efficiency, roadmap influence, and cross-functional collaboration while serving as executive sponsor for key accounts and representing the unit externally.

Lead the Courts Business Unit to drive revenue, profitability, customer satisfaction, and operational performance. Define and execute business strategy with the CEO, oversee Product, Sales, Professional Services, Support, and Customer Engagement, influence product roadmap, sponsor strategic accounts, and foster continuous improvement, collaboration, and accountability across the unit.

Provide product training and enablement, act as front-line technical escalation for platform issues, reproduce and triage complex defects, partner with engineering to validate fixes, maintain documentation and knowledge bases, and create self-service resources to improve onboarding and reduce support volume.