Teams at Journal Technologies Inc

Provides technical software support to remote customers through phone, email, and support portals. Troubleshoots Java applications and related technical issues, manages tickets and escalations within SLAs, documents solutions, collaborates with internal teams, and supports process improvements. The role requires SQL troubleshooting, customer communication, occasional travel, and scheduled after-hours emergency support.

The Senior Software Implementation Specialist will lead technical implementations, configure software, support data conversion, and provide training and support during go-lives.

Lead the Prosecutor Business Unit to drive revenue, profitability, customer satisfaction, and operational performance. Define and execute strategy with the CEO, oversee Product, Sales, Professional Services, Support and Customer Engagement, influence roadmap, optimize processes, sponsor strategic accounts, and represent the unit externally while fostering collaboration, accountability, and continuous improvement.