Jobs at Jonas Software

Design, develop, and maintain scalable full-stack SaaS applications across web, API, cloud, and mobile platforms. Build Angular and React front ends, C#/.NET backend services, REST APIs, and SQL Server solutions. Contribute to architecture decisions, code reviews, mentoring, integrations, cloud-native Azure development, CI/CD pipelines, and production troubleshooting. Collaborate with Product, QA, Support, and DevOps teams while using AI-assisted development tools to improve delivery and quality.

Administer full-cycle semi-monthly payrolls for the United States and Canada, including payroll data maintenance, remittances, tax filings, employee records, reconciliations, and year-end reporting. Ensure compliance with applicable legislation, respond to government and auditor requests, prepare payroll reports, and collaborate with internal departments. The role requires strong organization, confidentiality, communication, problem-solving, and advanced Excel skills.

Leads daily payment risk operations, including merchant monitoring, fraud and compliance investigations, escalations, chargeback and ACH oversight, bank account change controls, KYC/KYB reviews, quality assurance, reporting, and risk mitigation. Supervises and develops Risk Analysts, manages workloads and service levels, supports audits and regulatory reviews, partners cross-functionally, and improves procedures, controls, monitoring frameworks, and operational workflows.

Leads Client Success Managers through coaching, performance management, proactive engagement, retention, and reporting. Oversees client attrition, accounts receivable follow-up, credit requests, module removals, dormancy, and offboarding processes. Partners with Sales on renewals, handles escalated client conversations, and ensures accurate operational execution and team coverage.

Legal Counsel will support mergers and acquisitions, draft and negotiate software and corporate agreements, manage contractual disputes, advise on data privacy and security matters, oversee outside counsel, and support corporate development. The role requires independent judgment, strong communication, organization, risk assessment, and the ability to manage complex transactions in a fast-paced software technology environment.

Design and develop responsive websites and CMS modules from client discovery through launch. Create Figma mockups and prototypes, build designs with HTML, CSS, and JavaScript, and tokenize code for the MembersFirst CMS. Lead client meetings, advise on usability and accessibility, manage multiple projects, collaborate with cross-functional teams, and improve workflows using reusable patterns and AI-assisted tools.

Designs and maintains automated testing frameworks for web, API, integration, regression, and end-to-end testing. Builds CI/CD test suites, improves automation coverage, supports defect analysis and release validation, and contributes to quality metrics and governance. The role also explores AI-assisted testing, predictive defect analysis, self-healing scripts, and intelligent test generation. Collaboration spans software engineering, product, DevOps, and globally distributed quality teams, with mentoring responsibilities for junior engineers.

Lead client software implementations from kickoff through go-live, managing project plans, milestones, risks, requirements, communications, customizations, and training. Document civil construction workflows and help clients align processes with software. Coordinate internal and client stakeholders, resolve issues, maintain implementation materials, and deliver successful outcomes. The role requires strong knowledge of civil construction operations, project controls, equipment management, production tracking, scheduling, and job costing, along with client-facing communication and willingness to travel.

Supports SaaS construction management clients by troubleshooting application issues, training users, delivering empathetic customer service, maintaining knowledge resources, and improving processes. The role requires strong communication, problem-solving, technical aptitude, organization, and the ability to manage multiple priorities. Candidates should have 3–5+ years of customer support experience, preferably in software, along with basic accounting knowledge and familiarity with ERP or business applications.

Administer and optimize Microsoft Dynamics 365 Finance & Operations, including configuration, security, workflows, reporting, integrations, access controls, and issue resolution. Support audits, acquisitions, system enhancements, finance process improvements, user training, documentation, and ongoing platform releases while collaborating with finance, IT, implementation partners, and business stakeholders.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Owns client software implementations and upgrades from kickoff through go-live, including requirements consultation, configuration, training, issue resolution, and post-go-live support. Collaborates with R&D, QA, Support, and Sales; provides product expertise and internal training; and supports helpdesk operations. The role requires legal workflow knowledge, strong communication, independent execution, generative AI fluency, and occasional travel to the Cincinnati office, client sites, and conferences.

Develops and delivers employee and client training for Volante POS software, including onboarding, training needs analysis, materials creation, virtual and in-person facilitation, evaluations, scheduling, documentation, and learning content management. Collaborates with technical and project teams to translate product features into effective training. Requires at least three years of learning and development experience, software training expertise, strong communication and organization skills, and occasional travel within Canada and the United States.

Manage high-touch client accounts, support platform implementation, document interactions, resolve complex issues, and maintain strong client relationships. Identify upsell and revenue-growth opportunities, provide proactive service and root-cause analysis, coordinate with product and engineering teams on platform improvements, and manage special projects. The role requires prioritization, mentoring, communication, conflict de-escalation, and a strong client-focused mindset.

Build and expand relationships with senior financial services clients, identify business challenges, shape enterprise software solutions, negotiate complex deals, and achieve quarterly and annual sales targets. The role requires consultative enterprise selling, collaboration with product, delivery, marketing, and presales teams, client business planning, and maintaining long-term profitable partnerships. Travel of 25–50% is required.

Manage strategic post-sale client relationships across the customer lifecycle, driving product adoption, value realization, renewals, retention, and expansion. Develop client success plans, monitor health and usage indicators, lead value discussions and account reviews, and proactively address risks. Collaborate with Sales, Product, Support, Marketing, and Professional Services to resolve issues and improve customer outcomes. The role also requires staying current on product capabilities and industry trends.

Provides end-to-end customer support, troubleshooting, product training, and adoption guidance for billing and account management software. Monitors engagement to identify risks and expansion opportunities, documents customer insights, advocates for customer needs, and collaborates with product and sales teams. Requires at least two years of customer-facing experience, strong technical problem-solving abilities, clear communication, and ownership of customer outcomes.

Leads partner technical discovery, designs and implements payment API integrations, builds scripts and lightweight services, and manages deployments from sandbox to production. The role develops AI-assisted engineering assets, delivery playbooks, and automation while collaborating with Sales, Product, and Operations. It requires customer-facing technical experience, software or solutions engineering expertise, and familiarity with APIs, integrations, cloud platforms, payments, and AI developer tools.

Manage mergers and acquisitions transactions, including acquisitions, divestitures, valuations, due diligence, investment memorandums, transaction documentation, and post-close integration. Engage with target executives, shareholders, and advisors; evaluate vertical-market software businesses; build financial models; coordinate cross-functional diligence; track post-closing performance; and support the development of junior team members.

Supports end-to-end mergers and acquisitions, including prospect evaluation, target engagement, information analysis, valuation modeling, financial and operational due diligence, cross-functional project management, and investment memorandum preparation. Presents investment theses and post-closing plans to senior executives while maintaining confidentiality and managing multiple deadlines.