Jobs at Jonas Software

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Design, develop, and maintain scalable full-stack SaaS applications across web, API, cloud, and mobile platforms. Build Angular and React front ends, C#/.NET backend services, REST APIs, and SQL Server solutions. Contribute to architecture decisions, code reviews, mentoring, integrations, cloud-native Azure development, CI/CD pipelines, and production troubleshooting. Collaborate with Product, QA, Support, and DevOps teams while using AI-assisted development tools to improve delivery and quality.

Owns the unified strategy, roadmap, lifecycle, and performance of two cloud software products serving law firms. Leads customer research, AI and automation initiatives, pricing and packaging, product requirements, backlog prioritization, launches, adoption, and optimization. Partners with engineering, sales, customer service, finance, and technology partners to deliver scalable products, improve retention, and drive profitable revenue growth.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Sources, qualifies, nurtures, and manages a pipeline of software acquisition opportunities for the M&A team. Responsibilities include researching target companies, conducting outreach to founders and executives, tracking deal flow in Salesforce, evaluating acquisition fit, collecting business and financial information, coordinating NDAs, and presenting qualified opportunities to senior leadership. The role also develops industry knowledge, builds executive relationships, and improves sourcing processes using technology and AI tools.

Oversee accounting, financial reporting, controls, audits, forecasting, and strategic finance for a portfolio of software companies. Own close processes, financial statements, IFRS 15 assessments, balance sheet integrity, and audit coordination. Partner with business leaders on pricing, profitability, working capital, and investments. Manage and develop a small finance team, improve processes through automation and AI, and support acquisitions, financial integrations, and ERP implementations.

Supports financial reporting, month-end and year-end close, reconciliations, IFRS 15 accounting, audits, forecasting, KPI analysis, profitability analysis, and working capital management across multiple software business units. The role improves finance processes using automation and AI, supports acquisitions and finance-system integrations, mentors junior colleagues, and partners with business leaders. It offers progression toward finance management.

Own the full B2B sales cycle for BuildZoom Data Explorer, from high-volume outbound prospecting through closing. Conduct product conversations, handle objections, communicate data-driven value, achieve revenue and activity targets, maintain accurate CRM records, and collaborate with marketing, product, and engineering. The role requires disciplined use of sales processes, strong follow-through, receptiveness to coaching, and consistent performance against goals.

Provides day-to-day HR support to employees and managers across employee relations, leave administration, onboarding, offboarding, benefits, HRIS data, compliance, audits, and HR initiatives. Maintains Workday records, prepares routine correspondence, conducts exit interviews, supports testing and process improvements, and escalates sensitive issues to HR leadership.

Owns the design, development, and production deployment of AI-enabled software across diverse legacy and cloud environments. Responsibilities include building APIs, integrations, data pipelines, retrieval systems, user interfaces, and modernization upgrades; integrating LLM capabilities with SaaS, ERP, CRM, and on-premise systems; optimizing reliability, accuracy, latency, and cost; and creating reusable AI patterns, playbooks, and training for business units.

Support and enhance the global Workday system by gathering requirements, configuring and testing solutions, troubleshooting issues, resolving tickets, conducting audits and data uploads, developing reports and dashboards, improving processes, and creating training documentation. The role serves as a Workday subject matter expert and partners with stakeholders to maintain system functionality and data integrity.

Owns the full-cycle enterprise sales process, including prospecting, discovery, demonstrations, proposals, negotiation, and closing. Builds qualified pipelines across banking, transit, aviation, and emerging sectors; manages multi-stakeholder deals; identifies expansion opportunities; maintains HubSpot CRM accuracy; represents the company at industry events; supports messaging and case studies; and provides pipeline forecasts to leadership.

Leads the global Client Services and Account Management organization, owning client health, renewals, retention, expansion visibility, satisfaction, governance, delivery oversight, escalations, and post-sale execution. The role manages senior delivery leadership, establishes account-planning and renewal disciplines, coordinates cross-functional teams, improves handoffs and client experience, and coaches client-service leaders while maintaining measurable operating cadence and accountability.

Owns full-stack engineering, cloud infrastructure, reliability, cost governance, legacy-to-cloud migration, and AI-assisted development for a multi-tenant ERP platform. Leads engineering, QA, contractors, release governance, customer go-lives, vendor evaluation, and executive reporting. The role requires deep TypeScript/Node and React expertise, financial-system correctness, Azure or AWS architecture, ETL and data reconciliation, CI/CD, incident response, SaaS security, and pragmatic maintenance of Java/Spring and VB6 legacy systems.

Own the partner-facing product backlog for an AI-first payment gateway migration. Translate commercial and technical partner needs into requirements, user stories, API specifications, acceptance criteria, and delivery plans. Collaborate closely with Engineering, Product, Risk, Commercial, and Partner Success to prioritize, validate, launch, and iterate payment features. Lead pilots, UAT, migration cutovers, stakeholder communication, and partner discovery. Apply AI tools throughout requirements, prototyping, testing, documentation, and software delivery.

Provides Tier 1 technical support to customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; guides users through resolutions; escalates complex cases to Tier 2; monitors and follows up on open cases; maintains SLA commitments; and stays current on product updates and support procedures.

Manage partner relationships for an embedded payments platform, serving as the primary contact for inquiries, escalations, onboarding, integrations, and issue resolution. Coordinate with internal teams and third-party vendors, address compliance and risk matters, communicate regulatory and product updates, maintain CRM records, report on engagement and satisfaction, and lead churn-risk and retention initiatives. The role also promotes AI adoption within partner relationship management processes.

Manage end-to-end data migrations for new client implementations: extract, cleanse, map, validate, and import data. Work with implementation teams and clients to resolve data quality issues, document processes, support testing and go-live, and continuously improve migration practices.

Source, qualify, and nurture a pipeline of software acquisition targets through research, outreach, and relationship building. Manage deal flow in Salesforce, liaise with senior M&A leaders, conduct initial qualification and information collection, arrange NDAs, and present qualified targets. Represent the company at industry events and refine outreach strategies using research and AI/automation tools.