Jobs at Jonas Software

Lead technology strategy, governance, compliance, risk management, and organizational development for the technology organization. Align technology with business objectives, support audits, improve change management, develop leaders, define structure and succession, and establish policies and standards to enable scalable, secure operations.

Monitor merchant transactions and behaviors to detect fraud, compliance, chargeback, ACH, and other payment risks. Investigate and document cases in Salesforce, validate bank account changes, perform KYC/KYB refreshes, support monitoring programs and reporting, escalate critical issues, and drive process improvements across risk operations while collaborating with cross-functional teams.

Provide expert customer support for a SaaS construction management app: lead the team, become product expert, troubleshoot issues, train users via phone/online meetings, improve knowledge base and training materials, assist with process improvements, and deliver empathetic, professional service.

Conduct outbound prospecting and inbound lead follow-up to generate qualified meetings with private club decision-makers. Qualify prospects, document activity in Salesforce, collaborate with AEs and marketing, and support events to meet monthly meeting targets.

Administer and support Microsoft Dynamics 365 Finance & Operations environments, including system configuration, deployment, patching, monitoring, backups, troubleshooting, and providing user support to ensure availability and performance.

Structured fall internship (Sept–Dec) offering full-time, paid hands-on experience across software development, QA, UI/UX, DevOps/cloud, technical support, business analysis, and project management. Interns receive mentorship, work on real projects, and may have pathways to full-time roles. Applicants must be students or recent graduates, legally eligible to work in Canada or the U.S., and available full-time during the term.

Provide application support for Jonas Construction ERP: monitor tickets, respond to calls, troubleshoot software and accounting/process issues, train clients, analyze data/process deficiencies, liaise with clients and internal teams, and maintain professional, customer-focused service.

Lead a portfolio of 5–7 software business units to drive growth, operational excellence, product innovation, and M&A integration. Coach business leaders, set KPIs, support AI/automation opportunities, manage P&L, and ensure data-driven decision making and cross-unit alignment.

Own the backlog and drive delivery for CMS and communications tooling across web and mobile. Translate business needs into user stories, define acceptance criteria, remove delivery blockers, validate releases, support adoption, and align platform strategy while partnering with Engineering, Marketing, and Client Experience.

Prospect, qualify, and drive new B2B hospitality leads into the sales funnel; support Regional Sales Directors, follow up on marketing campaigns, demo products, close smaller deals, and maintain a detailed sales plan while making high-volume outbound calls.

Act as a technical advisor and hands-on production resource for CAST products: deliver demos, configure and optimize workflows, train users, support evaluations and POCs, troubleshoot real-world production issues, identify upsell opportunities, and provide feedback to product teams while traveling frequently and participating in a 24/7 on-call rotation.

Work with channel partners to analyze merchant statements, identify savings and pricing optimizations, support negotiations and deal-closing, manage partner-sourced pipeline, and maintain Salesforce records and reports to drive payment revenue growth.

Full-cycle B2B Account Executive responsible for prospecting, qualifying, demoing WinePOS/WineCommerce/WinePayments, closing deals, and handing off accounts to Implementation. Represent the brand at events and manage pipeline, negotiations, and account details to meet sales targets.

Lead strategic cloud and select on-premise software initiatives end-to-end: plan and track scope, budget, timeline, risks, and deliverables. Use AI tools to accelerate project execution and commercialization, coordinate cross-functional teams, provide executive reporting, and drive strategic milestone achievement and continuous improvement.

Design, develop, and execute manual and automated test plans for web and desktop applications. Build and maintain test automation frameworks and API tests, perform cross-browser/device and performance testing, validate data via SQL, integrate tests in CI/CD pipelines, and collaborate with DevOps and product teams in an Agile/AI-driven lifecycle.

Lead the 4GL business unit with full P&L responsibility, define and execute growth and product strategy, build customer and partner relationships, implement AI-driven improvements, manage and develop the team, ensure financial and regulatory compliance, and deliver customer satisfaction and operational results.

Manage and support client onboarding for Owner Relations software: coordinate implementations and PMS integrations, schedule training, collaborate across teams and vendors, document processes, log and escalate issues, gather feedback, and report onboarding KPIs.

Manage post-sale implementations of Club Caddie software: schedule client meetings, collect data, create and run project plans, configure systems to client needs, train users, document customizations, track deliverables and milestones, provide estimates and billing for additional work, and coordinate training materials with education team.

Lead the Cloud Operations team to design, deploy, secure, monitor, and maintain reliable cloud environments (Azure/AWS). Manage production deployments, CI/CD/IaC, APM, SOC2 compliance, incident handling, automation, and process improvement while mentoring staff and collaborating with R&D and leadership.

Lead and modernize enterprise technical support as a player-coach: manage executive escalations, operational processes, KPIs/SLAs, budgeting, AI/automation initiatives, and a 20+ person technical team while maintaining technical depth across hardware, software, POS, networking and cloud.