Jobs at Jonas Software

Manage high-touch client accounts, support platform implementation, document interactions, resolve complex issues, and maintain strong client relationships. Identify upsell and revenue-growth opportunities, provide proactive service and root-cause analysis, coordinate with product and engineering teams on platform improvements, and manage special projects. The role requires prioritization, mentoring, communication, conflict de-escalation, and a strong client-focused mindset.

Build and expand relationships with senior financial services clients, identify business challenges, shape enterprise software solutions, negotiate complex deals, and achieve quarterly and annual sales targets. The role requires consultative enterprise selling, collaboration with product, delivery, marketing, and presales teams, client business planning, and maintaining long-term profitable partnerships. Travel of 25–50% is required.

Manage strategic post-sale client relationships across the customer lifecycle, driving product adoption, value realization, renewals, retention, and expansion. Develop client success plans, monitor health and usage indicators, lead value discussions and account reviews, and proactively address risks. Collaborate with Sales, Product, Support, Marketing, and Professional Services to resolve issues and improve customer outcomes. The role also requires staying current on product capabilities and industry trends.

Provides end-to-end customer support, troubleshooting, product training, and adoption guidance for billing and account management software. Monitors engagement to identify risks and expansion opportunities, documents customer insights, advocates for customer needs, and collaborates with product and sales teams. Requires at least two years of customer-facing experience, strong technical problem-solving abilities, clear communication, and ownership of customer outcomes.

Leads partner technical discovery, designs and implements payment API integrations, builds scripts and lightweight services, and manages deployments from sandbox to production. The role develops AI-assisted engineering assets, delivery playbooks, and automation while collaborating with Sales, Product, and Operations. It requires customer-facing technical experience, software or solutions engineering expertise, and familiarity with APIs, integrations, cloud platforms, payments, and AI developer tools.

Manage mergers and acquisitions transactions, including acquisitions, divestitures, valuations, due diligence, investment memorandums, transaction documentation, and post-close integration. Engage with target executives, shareholders, and advisors; evaluate vertical-market software businesses; build financial models; coordinate cross-functional diligence; track post-closing performance; and support the development of junior team members.

Supports end-to-end mergers and acquisitions, including prospect evaluation, target engagement, information analysis, valuation modeling, financial and operational due diligence, cross-functional project management, and investment memorandum preparation. Presents investment theses and post-closing plans to senior executives while maintaining confidentiality and managing multiple deadlines.

The Chief Technology Officer will define and execute the technology roadmap, lead software engineering, QA, DevOps, infrastructure, and architecture teams, and oversee SaaS platform modernization. Responsibilities include cloud migration, cybersecurity, reliability, operational excellence, talent development, engineering metrics, and executive collaboration. The CTO will also establish the organization’s AI strategy and deliver secure AI-enabled product capabilities using technologies such as Azure OpenAI, Microsoft Copilot, and RAG.

Oversee full-cycle payroll for more than 3,000 U.S. and Canadian employees, ensuring accurate processing and compliance with payroll laws. Lead payroll accounting, audits, reporting, year-end activities, acquisition integrations, internal controls, and process improvements. Manage and develop a team of five payroll professionals, partner with HR and Finance, and optimize payroll systems, workflows, and reporting.

Develop and execute outbound sales processes targeting nonprofit organizations, build and manage a qualified pipeline, track sales metrics, and identify new market segments. Partner with leadership to refine value propositions and create sales collateral. Conduct prospect discovery, tailor software demonstrations, prepare quotes, communicate product value, and complete customer handoffs. The role requires deep nonprofit-sector knowledge, strong relationship-building and communication skills, CRM experience, self-direction, and the ability to translate software features into practical customer benefits.

Owns the full lifecycle of integrations between a SaaS platform and property management system partners, from discovery and scoping through launch and monitoring. Manages the integration pipeline, timelines, dependencies, resources, testing, documentation, and production issue resolution. Leads an integration development team, coordinates internal and external stakeholders, and defines scalable integration strategies. The role also identifies opportunities for AI and automation and requires occasional travel.

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Design, develop, and maintain scalable full-stack SaaS applications across web, API, cloud, and mobile platforms. Build Angular and React front ends, C#/.NET backend services, REST APIs, and SQL Server solutions. Contribute to architecture decisions, code reviews, mentoring, integrations, cloud-native Azure development, CI/CD pipelines, and production troubleshooting. Collaborate with Product, QA, Support, and DevOps teams while using AI-assisted development tools to improve delivery and quality.

Owns the unified strategy, roadmap, lifecycle, and performance of two cloud software products serving law firms. Leads customer research, AI and automation initiatives, pricing and packaging, product requirements, backlog prioritization, launches, adoption, and optimization. Partners with engineering, sales, customer service, finance, and technology partners to deliver scalable products, improve retention, and drive profitable revenue growth.

Lead BEC Legal Systems with full P&L ownership, setting strategy and driving profitable growth. Oversee cross-functional teams across product, sales, marketing, support, and operations while improving customer retention, operational scalability, and market position. The President will manage recurring-revenue performance, talent development, stakeholder communication, and potential mergers and integrations within the Legal Tech business.

Lead and coach a technical Support team while personally handling Tier 1 and Tier 2 issues for legal software products. Establish ticket classification, SLAs, escalation workflows, reporting, knowledge management, and AI-enabled support practices. Evaluate and implement support systems, collaborate with R&D and Cloud Ops, communicate during incidents, monitor client health, and drive retention and continuous improvement.

Sources, qualifies, nurtures, and manages a pipeline of software acquisition opportunities for the M&A team. Responsibilities include researching target companies, conducting outreach to founders and executives, tracking deal flow in Salesforce, evaluating acquisition fit, collecting business and financial information, coordinating NDAs, and presenting qualified opportunities to senior leadership. The role also develops industry knowledge, builds executive relationships, and improves sourcing processes using technology and AI tools.

Oversee accounting, financial reporting, controls, audits, forecasting, and strategic finance for a portfolio of software companies. Own close processes, financial statements, IFRS 15 assessments, balance sheet integrity, and audit coordination. Partner with business leaders on pricing, profitability, working capital, and investments. Manage and develop a small finance team, improve processes through automation and AI, and support acquisitions, financial integrations, and ERP implementations.

Supports financial reporting, month-end and year-end close, reconciliations, IFRS 15 accounting, audits, forecasting, KPI analysis, profitability analysis, and working capital management across multiple software business units. The role improves finance processes using automation and AI, supports acquisitions and finance-system integrations, mentors junior colleagues, and partners with business leaders. It offers progression toward finance management.

Own the full B2B sales cycle for BuildZoom Data Explorer, from high-volume outbound prospecting through closing. Conduct product conversations, handle objections, communicate data-driven value, achieve revenue and activity targets, maintain accurate CRM records, and collaborate with marketing, product, and engineering. The role requires disciplined use of sales processes, strong follow-through, receptiveness to coaching, and consistent performance against goals.