Teams at Jonas Software

Lead technology strategy, governance, compliance, risk management, and organizational development for the technology organization. Align technology with business objectives, support audits, improve change management, develop leaders, define structure and succession, and establish policies and standards to enable scalable, secure operations.

Monitor merchant transactions and behaviors to detect fraud, compliance, chargeback, ACH, and other payment risks. Investigate and document cases in Salesforce, validate bank account changes, perform KYC/KYB refreshes, support monitoring programs and reporting, escalate critical issues, and drive process improvements across risk operations while collaborating with cross-functional teams.

Provide expert customer support for a SaaS construction management app: lead the team, become product expert, troubleshoot issues, train users via phone/online meetings, improve knowledge base and training materials, assist with process improvements, and deliver empathetic, professional service.