Teams at Jonas Software

Provides Tier 1 technical support to English- and French-speaking customers through phone, email, and chat. Troubleshoots configuration, access, and application issues; documents and categorizes tickets; provides product guidance; escalates complex cases; monitors SLAs and follows up on open cases. The role also assists with French training and documentation translation, participates in product and process training, and works a rotating after-hours and public-holiday schedule.

Design, develop, and maintain scalable full-stack SaaS applications across web, API, cloud, and mobile platforms. Build Angular and React front ends, C#/.NET backend services, REST APIs, and SQL Server solutions. Contribute to architecture decisions, code reviews, mentoring, integrations, cloud-native Azure development, CI/CD pipelines, and production troubleshooting. Collaborate with Product, QA, Support, and DevOps teams while using AI-assisted development tools to improve delivery and quality.

Owns the unified strategy, roadmap, lifecycle, and performance of two cloud software products serving law firms. Leads customer research, AI and automation initiatives, pricing and packaging, product requirements, backlog prioritization, launches, adoption, and optimization. Partners with engineering, sales, customer service, finance, and technology partners to deliver scalable products, improve retention, and drive profitable revenue growth.