Search the 3 jobs at Join Paradigm

The Customer Support Specialist will advocate for clients in the legal tech industry, ensuring they achieve positive outcomes with LollyLaw. Responsibilities include supporting customers via email and phone, troubleshooting issues, onboarding new clients, creating help center materials, and collaborating with stakeholders to meet evolving needs.

As a Customer Success Specialist, you will manage client portfolios, provide personalized service, onboard customers, and drive product adoption. You will collaborate with various departments to enhance customer satisfaction and retention, address high-level inquiries, and collect product feedback to improve the client experience.

As a Data Migrations Engineer, you will be responsible for migrating client datasets, troubleshooting issues, managing data migration queues, enhancing migration processes, and collaborating with developers on engineering initiatives. You will also be involved in automating migration testing and documentation efforts to ensure successful implementation.