Jobs at Jim Norton Toyota

Responds to internet and customer inquiries across phone, email, text, chat, and in-person channels. The role manages CRM records, identifies customer needs, provides vehicle and purchasing information, schedules dealership visits and test drives, and coordinates handoffs to sales staff. Responsibilities also include follow-up, digital customer engagement, meeting sales and appointment goals, reporting progress, and maintaining strong customer relationships.

Sell pre-owned vehicles by engaging customers, assessing needs, explaining vehicle features, conducting test drives, negotiating prices and financing, completing transaction paperwork, and following up after sales. The role requires meeting monthly sales targets, maintaining strong customer service, learning current models and promotions, and collaborating with the dealership team.

Engage service customers in non-pressure upgrade conversations, identify positive-equity opportunities using CRM and equity tools, create payment comparisons, set upgrade appointments, log interactions, support dealership retention goals, and produce short-form social media content to promote brand and customer experiences.