Teams at Jim Norton Toyota

Sell and demonstrate pre-owned vehicles, guide customers through test drives, negotiate pricing and financing, complete transaction paperwork, follow up for customer satisfaction, and meet monthly sales targets while participating in ongoing training.

Engage service customers in non-pressure upgrade conversations, identify positive-equity opportunities using CRM and equity tools, create payment comparisons, set upgrade appointments, log interactions, support dealership retention goals, and produce short-form social media content to promote brand and customer experiences.