Jobs at Jetson

Lead end-to-end launches of new home electrification products, coordinating Product, Operations, Supply Chain, Marketing, Field, and Support teams. Ensure operational readiness through training, SOPs, inventory, tooling, and support processes. Manage pilots, early deployments, blockers, launch tracking, and scalable rollouts while improving the NPI playbook. The role requires field training, monthly installations, physical activity, and approximately 20% travel across North America.

Own growth performance across multiple home electrification markets by monitoring the full sales funnel, forecasting results, diagnosing conversion and cost issues, and prioritizing cross-functional improvements. Develop market-specific insights around competitors, utilities, rebates, and customer behavior. Lead weekly performance reviews, drive action plans, recommend budget and resource allocation, and influence Sales, Marketing, Field Marketing, and Operations teams without direct authority.

Leads Jetson’s Customer Success organization from closed-won through installation readiness. Owns retention, cancellation reduction, customer confidence, CSAT, referrals, escalation resolution, and customer-side scheduling inputs. Builds scalable service standards, hiring plans, playbooks, and HubSpot workflows. Partners with Sales and Production Coordination to improve handoffs and delivery expectations, while reporting customer experience metrics and root causes to leadership.

Leads Jetson’s Customer Success organization from signed contract through install readiness. Owns post-sale retention, cancellation reduction, customer confidence, CSAT, referrals, escalations, and customer-side scheduling inputs. Builds scalable service standards, hiring plans, playbooks, and HubSpot workflows while partnering with Sales and Production Coordination. Reports customer experience metrics and root causes to leadership, develops managers, and drives process improvements across markets.

Owns end-to-end payroll operations for employees across Canada and the United States using ADP. Responsibilities include processing varied compensation types, calculating piece-rate pay and commissions, reconciling payroll to the general ledger, preparing journal entries, supporting audits, maintaining payroll data, ensuring multi-jurisdiction compliance, handling year-end filings, and improving payroll processes as the company expands.

Coordinate end-to-end heat pump installation projects from estimates through post-installation follow-up. Responsibilities include tracking prospects and installations, managing permits and inspections, scheduling activities, coordinating warehouse and installation teams, allocating equipment and personnel, documenting processes, supporting business-system configuration, creating training materials, and monitoring service quality.

Partners with field operations leaders to support hourly employees, ensure Colorado employment-law compliance, and build effective people programs. Responsibilities include employee relations, investigations, mediation, recruiting and onboarding support, performance management, retention, career development, manager coaching, and people-metrics analysis. The role is based in person in Centennial, Colorado, and focuses on creating scalable HR practices for a fast-growing field workforce.

Own Jetson’s organic social strategy, content, calendars, community management, channel launches, UGC programs, creator partnerships, and performance reporting. Develop platform-native content, monitor online culture and homeowner communities, direct shoots and edits, and use analytics to optimize reach, engagement, and conversion. Collaborate with brand, growth, and customer teams to align social activity with broader marketing goals.

Own Jetson’s post-lead, pre-sale lifecycle marketing strategy. Build and optimize nurture programs across email, SMS, and other channels; manage HubSpot segmentation, workflows, lead scoring, lifecycle stages, and attribution; localize campaigns across geographies; partner with sales on enablement and feedback; and analyze funnel performance to improve conversion, velocity, pipeline quality, and sales readiness.

Build and deploy AI agents, integrations, automations, dashboards, and internal tools for Jetson’s supply chain teams. Embed with procurement, planning, and warehouse stakeholders to understand workflows, improve system connectivity, automate purchasing and inventory processes, and provide real-time operational visibility. The role also involves scoping requirements, driving adoption, and generalizing successful solutions into a reusable internal engineering platform.

Build and maintain production software and AI-powered product features using LLMs, embeddings, and related capabilities. Apply sound engineering judgment to system design, APIs, testing, reliability, latency, cost, evaluation, and graceful degradation. Pioneer AI-native development practices, teach effective AI-assisted workflows, and identify opportunities to apply AI to scheduling, optimization, anomaly detection, customer communication, and operational workflows in home electrification.

Build and own end-to-end user-facing features spanning mobile apps, backend services, and IoT devices. Design APIs, data models, state management, and integrations for thermostats, heat pumps, EV chargers, and energy optimization. Apply testing, code review, and CI/CD practices, collaborate cross-functionally, participate in on-call support, and help shape engineering architecture and standards.

Manage a high volume of consumer and small-business prospects from qualification through closing. Prepare heat pump quotes, verify heat and electrical loads, explain electrification options and rebates, track sales KPIs, optimize outreach and pipeline strategy, and consistently meet or exceed monthly targets. The role requires strong phone, email, and SMS communication, CRM proficiency, technical curiosity, collaboration, and flexibility for evening and weekend shifts.

Build and deploy AI agents, integrations, automations, dashboards, and internal tools for Jetson’s Finance team. Embed with accounting, FP&A, and leadership stakeholders to understand workflows, scope solutions, and drive adoption. Connect NetSuite, spreadsheets, and the data platform while improving close, reporting, reconciliation, and planning processes. Generalize successful solutions into Jetson’s shared internal engineering platform.

Drive consumer sales of home electrification solutions by managing high-volume prospects from qualification through closing. Prepare heat pump quotes with heat and electrical load verification, explain upgrade options and rebate eligibility, track sales KPIs, and optimize outreach and pipeline strategies to meet monthly targets. The role requires strong phone, email, and SMS communication, CRM proficiency, technical curiosity, flexibility for varied shifts, and collaboration in a fast-paced startup environment.

Own Jetson’s marketing data lake end to end, including source integrations, dbt medallion models, data quality, attribution, experimentation infrastructure, LTV and ROI models, Metabase dashboards, and analytics for marketing and growth teams. The role combines hands-on data engineering with measurement and strategic analysis across paid, organic, direct mail, CTV, partnerships, and offline channels.

Own end-to-end firmware for Jetson Hub and Thermostat devices controlling home energy systems. Develop production C/C++ software for microcontrollers, implement communication protocols, manage memory and real-time constraints, and debug hardware-software interactions. Build rigorous testing, code review, and CI/CD practices, while designing diagnostics, graceful degradation, and self-healing recovery. Participate in on-call support, production issue resolution, firmware architecture, tooling, and engineering standards.

Follow up with high-volume inbound leads, engage prospects by phone, email, and SMS, and move them through the sales funnel. Develop and refine sales strategies across direct, partnership, digital, and other channels. Track performance metrics, report results, conduct market research, and maintain strong customer relationships while meeting sales targets.

Owns end-to-end go-to-market strategy for new product launches, including positioning, messaging, channel coordination, HubSpot infrastructure, analytics, competitor research, and performance reporting. The role builds launch playbooks, automates workflows, aligns product and sales teams, and tracks pipeline, revenue, channel performance, and adoption across products and geographies.

Leads Jetson’s smart home hardware portfolio, including heat pumps, water heaters, EV chargers, batteries, smart panels, and connected appliances. Owns product strategy, roadmap, build-versus-buy decisions, pricing, partnerships, NPI, certification, and scaled launches. Builds and manages the hardware product organization while coordinating Engineering, Supply Chain, Operations, Energy Markets, Sales, Marketing, and Field teams. Defines integrated home energy architecture, interoperability, telemetry, and control interfaces for grid services and whole-home electrification.