Teams at Jetson

Guide homeowners through pre-installation, managing scheduling, paperwork, approvals, requotes, milestone tracking, and proactive communication. Serve as the primary post-sale contact, coordinate with Sales, Operations, field managers, and installers, maintain accurate CRM records, and ensure projects remain install-ready and on track. The role requires strong communication, customer success or account management experience, CRM proficiency, and comfort in a startup environment.

Own the strategy, specification, and adoption of agentic products that automate Jetson’s customer operations. Embed with operations teams, define autonomous workflows and human handoffs, maintain market-specific knowledge infrastructure, convert operator feedback into evaluations and reusable skills, and generalize capabilities into the shared agentic platform. The role requires prototyping with modern AI tools, shipping LLM-powered features, and improving workflow speed, reliability, cost, and correctness.

Coordinate end-to-end heat pump installation projects from estimates through post-installation follow-up. Responsibilities include tracking prospects and installations, managing permits and inspections, scheduling activities, coordinating warehouse and installation teams, allocating equipment and staff, documenting processes, creating training materials, supporting business-system configuration, and monitoring service quality.