Teams at Jampack AI

Own the customer experience for a B2B SaaS startup, serving as the primary contact for brand customers and resolving issues across email, Slack, and calls. Build scalable customer support playbooks, documentation, tooling, and processes; establish support infrastructure; track customer health, adoption, retention, and service metrics; and translate customer insights into product roadmap priorities. Help scale the function through hiring and training while partnering closely with founders, product, and engineering.

Own product experiences from concept through production, including user flows, prototypes, polished frontend interfaces, and reusable UI patterns. Simplify complex wholesale workflows, design interactions for AI agents, work directly with customers, and incorporate user feedback. The role requires strong UI/UX judgment, frontend engineering ability, systems thinking, and initiative in a fast-growing startup environment.

Lead and build Jampack's end-to-end sales motion for CPG wholesale operators: prospecting, discovery, demos, negotiation, closing, and creating a repeatable sales playbook while partnering with a GTM engineer and CEO.